Intake and Marketing Coordinator

Tillmann Law Personal Injury Lawyers is looking for an exceptional Intake & Marketing Coordinator to join our growing Portland team. We help people rebuild their lives after serious injuries. Our commitment is to provide outstanding representation while treating every client with compassion, respect, and personal attention. We're seeking someone who combines the relationship-building skills of a great salesperson with the empathy of a client advocate and the organizational discipline of a strong coordinator. This is not simply a receptionist or administrative position. You will play a direct role in the firm's growth by helping prospective clients navigate the process of hiring our firm, maintaining relationships, and ensuring no opportunity falls through the cracks. If you enjoy connecting with people, take ownership of your work, and thrive in an environment where performance matters, we'd like to meet you.

ABOUT TILLMANN LAW

Tillmann Law is a fast-growing Portland, Oregon personal injury firm that helps injured people rebuild, recover, and return to the adventures that make life worth living. The firm takes on insurance companies that play games, holds wrongdoers accountable, and guides clients through some of the hardest moments of their lives. Tillmann Law is a mission-driven, high-accountability team built on six core values: Justice, Accountability, Clients, Adventure, Teamwork, and Growth. Expectations are clear, ownership matters, wins are shared, and people who are curious, coachable, and driven are supported and challenged to grow. The firm's vision is to become the #1 personal injury firm in the Northwest.

SUCCESS LOOKS LIKE

Every prospective client who contacts Tillmann Law gets a fast, warm, professional response, is followed consistently through intake, and has the best possible chance of becoming a client, because no viable lead is ever lost to a missed call, a slow callback, or a dropped follow-up. LeadDocket is clean and current, and at any moment leadership can answer three questions: where our leads are coming from, what is happening with every one of them, and whether we are doing everything reasonably possible to convert the right prospects. The firm's marketing runs on schedule, reviews and testimonials grow steadily, vendors deliver on time, and the intake process is documented well enough to train the next intake hire as the firm scales.

WHAT YOU’LL DO

Client Intake & Lead Conversion (Approximately 75%) Serve as the first point of contact for prospective clients contacting the firm by telephone, website, advertising, or referral. Conduct thorough intake interviews, gathering information about accidents, injuries, medical treatment, and potential claims. Build trust and rapport with prospective clients, many of whom are facing difficult circumstances. Explain the firm's intake and retention process, answer appropriate questions, and address concerns about hiring an attorney. Follow up consistently with prospective clients who have not yet retained the firm. Prepare and send engagement agreements and assist clients through the signing process. Maintain detailed, accurate records in the firm's intake management system. Coordinate with attorneys regarding case evaluations and potential representation. Ensure newly retained clients are smoothly transitioned to the legal team. Track lead activity, follow-up, and intake performance to identify opportunities for improvement. Marketing & Business Development (Approximately 25%) Coordinate assigned marketing initiatives with the firm's management and outside marketing partners. Assist with social media content, marketing campaigns, and promotional materials. Help generate and manage client reviews and testimonials. Coordinate community events, sponsorships, and referral-source activities. Maintain accurate marketing databases and lead-source records. Assist with tracking marketing performance and campaign results. Help develop client communications and maintain relationships with former clients and referral sources.

EDUCATION AND EXPERIENCE

Approximately 5+ years of experience in sales, client intake, business development, or a similar client-facing position. Prior experience in a personal injury law firm or legal intake environment is preferred but not required. Proven ability to build relationships, address concerns, and convert qualified prospects into customers or clients. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Experience working with CRM or lead-management software. Ability to manage multiple priorities and maintain consistent follow-up. Comfortable working in a performance-driven environment with measurable goals. Marketing, social media, or graphic design experience is a plus.

PHYSICAL REQUIREMENTS

Must be able to work fully onsite at the firm's downtown Portland office (101 SW Main St, Suite 1905), Monday through Friday during business hours. Must be able to spend extended periods on the phone and at a computer handling calls, intake interviews, data entry, and reporting. Must be able to maintain reliable, punctual attendance, since this role provides continuous intake coverage.

COMPENSATION AND BENEFITS

Compensation: Base salary + incentive bonus Incentive bonus: Up to $14,000 annual based on performance Health coverage: 100% employer-paid health, vision, and dental insurance for the employee, after 90 days. Retirement: 401(k) with a 3% employer match. Paid time off: Two weeks of accrued PTO after six months, six company-observed holidays, three floating holidays, and sick leave in accordance with Oregon law. Commute: Paid garage parking, or a $100 monthly transit benefit. Schedule: Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., fully onsite. Growth: Work directly with the managing attorney and help build a scalable intake function at a fast-growing firm.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Tillmann Law recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. #J-18808-Ljbffr Tillmann Law LLC