Softlines Technical Manager

Norwood, MA, USA

Full-time

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR € 6,515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Position Overview:

Softlines Technical Manager is responsible for providing expert Product Integrity Technical Support to both internal and external stakeholders. This position entails serving as a technical leader, sharing knowledge, and ensuring efficient and professional handling of daily client requests, issues, and complaints. Additionally, this role facilitates effective communication between clients and the Eurofins global network while administering relevant programs to ensure compliance, safety, and quality in Softline products.

Key Responsibilities:

• Technical Support & Guidance

• Provide expert advice on testing protocols, procedures, and results to address customer inquiries.

• Troubleshoot technical issues and collaborate with internal teams to offer effective, timely resolutions.

• Serve as the technical liaison between clients and the Eurofins global network, ensuring clarity and consistency of information.

• Regulatory & Compliance

• Stay informed of current regulatory, safety, and quality performance requirements (e.g., CPSIA, Prop 65).

• Communicate relevant regulatory updates and compliance guidelines to clients and internal teams.

• Client Collaboration & Development

• Assist clients in developing and updating specifications and procedures for both new and existing products.

• Participate in retailers’ seasonal product line reviews and product development meetings to identify potential issues and offer technical recommendations.

• Support clients on special projects, including system updates and material development procedures, and assist in training their teams.

• Training & Knowledge Sharing

• Facilitate periodic training sessions for internal business development (BD) teams, providing technical updates and best practices.

• Attend scientific workshops, seminars, and corporate training sessions to expand expertise across diverse product categories.

• Offer technical and safety presentations to clients as needed.

• Cross-Functional Engagement

• Collaborate with cross-functional teams (e.g., Sales, BD, Operations) to align technical services with overall business goals.

• Leverage technical expertise to identify new service opportunities and support business growth.

Qualifications

Basic Minimum Education Requirements:

• Bachelor’s degree in Analytical Chemistry, Materials Science, Textile Chemistry, Textiles, Fiber, Polymer Science or closely related field.

Basic Minimum Qualifications:

• Experience with softlines or hardlines products

• Experience in textiles

• Expereince in Consumer Products

• Proven experience in collaborating with industry standards organizations and technical committees such as ASTM, AATCC, AAFA, and JPMA.

• Demonstrated product integrity or quality assurance experience in textiles , footwear, or chemicals.

• Familiarity with CPSIA, Prop 65, and other consumer product regulations—or a strong desire and aptitude to learn these regulations.

• Authorization to work in the United States indefinitely without restriction or sponsorship

The Ideal Candidate Possesses the Following:

• Strong understanding of textile and footwear testing methodologies and quality standards.

• Detail-oriented with excellent organizational skills.

• Effective verbal and written communication abilities.

• Proven aptitude for learning and applying new regulations and standards quickly.

• Team player with the ability to influence and guide stakeholders at all levels.

• Strong analytical, communication, and problem-solving skills.

• Ability to manage multiple projects and work collaboratively with cross-functional teams.

Additional Information

Position is full-time working remote Monday - Friday 8:00am - 5:00pm, with overtime as needed. Candidates currently living in the North East are encouraged to apply.

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options

• Life and disability insurance

• 401(k) with company match

• Paid vacation and holidays

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Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.