Assistant General Manager

Job Type


Full-time

Description

Most hotel jobs are about being a cog in a corporate machine. At Hotel Pommier, we are doing something different. We are a family-owned, independent brand that combines small-town heart with seamless technology to humanize travel. We are the highest-rated independent hotel brand in Iowa, and we're looking for a Hotel Lead to help us launch our next chapter.

Why You'll Love our Tribe:

• Get Paid on Demand: Access your earned income instantly through our mobile app
• Holiday Pay: Overtime pay (1.5x) on Holidays and fast direct deposit
• 401k Retirement Plan: We grow and prosper as a team with a generous company match
• Professional Growth: We love investing in our team's future with industry certifications, trainings, and tourism conferences
• Transparency: 24/7 access to your paystubs and timesheets (no shady stuff here)
• Package Concierge: Never worry about porch pirates again, ship your personal packages to the hotel
• The "Hookup" : Exclusive access to VIP event passes and sponsorships through our local community partners
• Referral Bounty: Bank $200 for every awesome person you bring into the fold

Requirements

What will I be doing?

As a Hotel Lead, you are the heartbeat of the property. You will work closely with our Regional Manager to achieve the hotel's goals. You'll lead onsite operations and ensure we deliver on our Guest Promise.

• Embody our Values: Serve as a key employee delivering on our Team Values (Be Reliable, Lead by Example, Be Personable, Have Integrity, Never Settle)
• Own the Rhythm: Execute and oversee activities across Front Desk, Housekeeping, Breakfast, and Maintenance to ensure smooth operations
• Lead the Vanguard: Train, evaluate, and motivate team members to perform at an elite level
• Master the Schedule: Ensure consistent coverage and serve as the primary liaison between the team and the Regional Manager
• Enforce High Standards: Conduct routine "Gold Standard" inspections of guest rooms, common areas, and everything in between. If it's not perfect, it's not Hotel Pommier

What are we looking for?

• The Hospitality Heart: You have a genuine passion for making people feel welcome
• The "Get It Done" Mindset: You are computer savvy, math-competent, and a natural problem-solver
• Availability: You understand that hospitality happens 24/7. You are willing to work weekends and holidays (shifts range from 5am to 9pm).
• Physicality: You're ready to be on your feet and can lift at least 25 pounds when the team needs a hand

Nice to Haves (not deal-breakers!)

• 3 years of experience as a Front Desk Manager or similar key role (Preferred)
• ServSafe Certification

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.