Inside Sales Representative

Job Description

Job Description

Job Title: Inside Sales Representative

Job Description

This Inside Sales Representative role serves as the primary point of contact for both domestic and international customers, ensuring exceptional service, responsiveness, and follow-through. You will support customers across orders, inventory, purchasing, and general enquiries while collaborating closely with internal teams to resolve issues and provide effective solutions. This is a long-term opportunity within a stable team that is seeking someone who wishes to grow and remain in the role over time.

Responsibilities

• Act as the single point of accountability for assigned product lines and customer accounts, taking ownership of service and follow-through.
• Support customers with purchase orders, inventory orders, shipping enquiries, and general account needs, ensuring timely and accurate responses.
• Conduct research to understand customer issues, identify root causes, and provide clear, effective solutions.
• Partner with internal departments, including purchasing, accounting, and inventory, to resolve enquiries and coordinate customer support.
• Provide regular status updates and maintain strong, proactive communication with customers and internal stakeholders.
• Perform high-volume data entry with a high degree of accuracy, and prepare reports and analysis as required.
• Utilise ERP systems (including IFS) and Microsoft Excel to manage orders, track activity, and produce reports.
• Build and maintain strong customer relationships to drive retention, satisfaction, and repeat business.
• Manage multiple priorities and tasks in a fast-paced environment, ensuring deadlines and service levels are met.
• Assist with general account management activities, including maintaining accurate records and documentation.
• Support purchasing, inventory, and order management processes to ensure smooth and efficient operations.

Essential Skills

• 2–5 years of experience in inside sales, customer support, or account support (non–call centre), with consideration for candidates with 1+ years of strong relevant experience.
• Proven experience working in an ERP system (IFS preferred but not essential).
• Experience supporting purchasing, inventory, or order management processes.
• Strong data entry skills with the ability to handle high volumes accurately.
• Intermediate proficiency in Microsoft Excel and strong overall Microsoft Office skills.
• Demonstrated ability to multitask, stay organised, and manage multiple customer requests simultaneously.
• Strong attention to detail and consistent follow-through on tasks and commitments.
• Excellent communication and interpersonal skills, with a customer service–oriented approach.
• Comfortable working onsite on a full-time basis.
• Ability to lift and move up to 20 lbs as required by the role.

Additional Skills & Qualifications

• Exposure to international customers and global customer service environments.
• Mechanical aptitude or a genuine interest in technical products and machinery.
• Experience working in a manufacturing or distribution environment.
• Experience in inside sales support or account management within an industrial or technical setting.
• Familiarity with inventory and purchasing workflows in an ERP environment.

Why Work Here?

You will join a business whose high-speed machines form the backbone of can-making operations worldwide, recognised for their productivity, reliability, and technical leadership. The organisation provides complete solutions, from individual machines and line modules to full facility design, build, and commissioning, ensuring you work with market-leading products and engineering innovations. The culture is grounded in clear values: Safety, Quality, Sustainability, Technology, and Customer Happiness, with a strong emphasis on respect, ethical conduct, and adding real value for customers. You will benefit from a supportive, hands-on team environment and a long-term career path, alongside a benefits package that is considered strong within the industry, including three weeks of vacation and a 6% company match with a 401K after 90 days.

Work Environment

You will work as part of a close-knit, four-person team in a fully onsite role within a standard 40-hour work week, with occasional flexibility for on-call, evening, or weekend support when needed. The environment is fast-paced and collaborative, with a hands-on, supportive leadership approach focused on training and developing the right person. You will work extensively with ERP systems (such as IFS), Microsoft Office, and particularly Microsoft Excel to manage orders, inventory, and reporting. The setting is aligned with a manufacturing-focused business that designs and supports high-speed machinery, so you will interact with technical and operational teams regularly. The role requires the ability to lift or move up to 20 lbs, and success in this environment calls for reliability, attention to detail, and comfort handling multiple tasks at once.

This is a Contract to Hire position based out of Englewood, CO.

The pay range for this position is $25.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Englewood,CO.

This position is anticipated to close on Jun 17, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.