Customer Service Specialist

Job Description

Job Description

CHECKredi is the leading provider of NSF check recovery and credit card processing. We are a full-service payment processing company that specializes in small to mid-size businesses. We work with merchants throughout North America to provide business owners with the most cost-effective ways to accept a variety of payments. Customer Service Representatives make and receive calls from customers to clear their account balances in a friendly environment.

THIS IS NOT A REMOTE POSITION

· Make outbound and receive inbound calls to gather or clarify information with accounts

· Accurately document all information pertaining to accounts

· Interact with internal and external customers in a manner which shows sensitivity, tact and professionalism.

· Ability to negotiate with customers calmly

· Conduct every call according to the call model

· Possess investigative techniques and processes to identify the true reason for the account to aid in one call resolution.

· Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution

· Review, process and verify accounts and account balances

· Professional appearance, demeanor and attitude

· Excellent communication and negotiation skills

· Prior Experience includes enhanced pay

· Fluent Spanish is a Plus but not required – enhanced pay for Bilingual

Must be professional when handling conflict, ability to diffuse situations and be self-motivated

Requirements

Responsibilities will include

· Maintain positive customer relationship

· Multi-Task

· Prior experience is preferred but not required. We will train the right person.

Benefits

· $18.00 per hour

Aggressive bonus structure with can add $1-$4 per hour to your pay

· Comprehensive training program

· Health and Dental Insurance Available

· 401 K with 3.5% match

· AFLAC

· Vacation

· PTO

· Holiday Pay

CHECKredi has a dynamic, fast paced and fun work environment.

Please submit resume below:

CHECKredi

406 Park Place

Lexington, KY 40511

Email: View email address on ziprecruiter.com

Fax: View phone number on ziprecruiter.com

Equal Opportunity Statement:

CHECKredi is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. All qualified applicants will receive consideration for employment.

We are committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need assistance or accommodation due to a disability, please contact us.

CHECKredi has been in business for 37 years and has a high retention of employees. We are dedicated to serving our employees and customers.

Company Description

CHECKredi has been in business for 37 years and has a high retention of employees. We are dedicated to serving our employees and customers.