Director, Professional/Technical Services - Tampa (Hybrid) $185K

Director, Technical Services | HYBRID in Tampa | $170K salary + bonus potential

Lead the Future of Healthcare Technology Consulting

Have you led high-performing L1 and L2 teams, do you help drive implementations, configurations, and transforming how enterprise healthcare software is implemented? We're looking for a Director, Technical Services to lead a client-facing SaaS organization focused on delivering innovative solutions, exceptional customer outcomes, and AI-enabled delivery excellence.

In this visible team lead role, you'll shape consulting strategy, mentor technical experts, partner with Product and Engineering, and help customers maximize the value of enterprise healthcare technology solutions. The role description below is a condensed version of the uploaded job description with company-specific references removed.

What You'll Do

• Lead and grow a high-performing Technical Consulting organization, driving operational excellence, delivery quality, employee development, and customer success across complex enterprise implementations.
• Own consulting performance , including utilization, services revenue, staffing strategy, delivery standards, QA processes, and continuous improvement initiatives.
• Partner cross-functionally with Product, Engineering, Sales, and Customer Success to ensure seamless solution delivery, successful product launches, and outstanding client experiences.
• Drive innovation by leveraging AI, automation, and modern implementation practices to improve delivery quality, efficiency, and scalability.
• Serve as a trusted executive advisor , guiding customers through technical strategy, solution architecture, interoperability, and digital transformation initiatives.

What You'll Bring

• 7+ years of leadership experience in Technical Consulting, Professional Services, Systems Integration, or Enterprise Software Implementation, with a proven track record of leading high-performing consulting teams.
• Experience owning client delivery, consulting operations, utilization, or services revenue, while building scalable delivery methodologies and operational excellence.
• Strong hands-on technical expertise in SQL, APIs, cloud platforms, enterprise integrations, interoperability standards (FHIR, HL7, X12), and modern healthcare technology.
• Proven experience leading and developing people, driving organizational change, and leveraging AI and automation to transform consulting delivery.
• Excellent executive communication, customer-facing leadership, and strategic problem-solving skills in a fast-paced SaaS environment.
• Must be able to collaborate HYBRID up to 3 days per week in Tampa.