Sales and Operations Support Specialist (Dubuque)

Slumberland Furniture Sales & Operations Support Specialist

Full-time income average of $57,000 a year with potential earnings up to six-figures! Commission pay structure with guaranteed minimum, commission vs. $15 an hour, with additional $800 monthly salary. Eligible for monthly sales bonus. Since day one, back in 1967, Slumberland Furniture has valued love, dignity, and respect. Being a family-owned company, we are proud to offer a kind, friendly, and supportive atmosphere where we share a common goal. Our goal is to provide an exceptional customer experience and quality furniture for a great price. We are excited and grateful for you to consider a rewarding and lucrative career with Slumberland Furniture!

Sales & Customer Engagement

• Act as an ambassador of the Slumberland customer experience--prioritizing customer needs at all times.
• Achieve individual and store sales goals while building lasting relationships with customers.
• Learn and maintain knowledge of products, services, and promotions to assist customers effectively.
• Handle customer transactions including financing, refunds, exchanges, and account inquiries.
• Manage post-sale customer communication and order maintenance to ensure complete satisfaction.

Operational Excellence

• Answer phones and assist customers or direct calls as needed.
• Assist with scheduling deliveries, customer pickups, processing sales orders, and managing order flow.
• Perform merchandise handling including receiving, tagging, moving, staging, and preparing items for delivery or pickup.
• Monitor and maintain inventory accuracy; report discrepancies and assist in resolutions.
• Participate in daily opening and closing tasks, including cash balancing.
• Maintain backroom organization and efficiency following Slumberland standards.

Merchandising & Store Presentation

• Participate in merchandising efforts, promotional set-ups, and floor changes to maintain a visually appealing sales floor.
• Maintain store cleanliness and presentation standards, including participation in store events and marketing activities.

Safety & Compliance

• Adhere to all safety policies and practices, ensuring personal and team safety in daily operations.
• Safely move and handle furniture, with or without assistance, as required.
• Demonstrate behaviors aligned with Slumberland's core values.
• Support store leadership in team initiatives and day-to-day operations.

Sales and Operations Support Specialist Job Benefits

• Full Benefits Package: Medical, Dental, Vision, and more
• Up to 3 weeks of paid time off in your first year, plus 24 hours of PTO given on first day
• 401K Retirement and Profit Sharing
• Tuition Reimbursement, Training & Career Development, Advancement Opportunities
• On-demand access to your earned wages through DailyPay! This optional benefit allows you access your pay when you need it... daily, weekly or whenever a need arises. Access your pay when you need it!
• Generous Merchandise Discount
• Potential Franchise Ownership
• Paid Holidays
• No-cost mental health and wellbeing support through our Employee Assistance Program
• Employee referral program

Qualifications:

• 18+ years of age.
• High School diploma or GED required; post-secondary education preferred.
• Basic math and cash handling accuracy.
• Proficient in using computers, web browsers, and Point-of-Sale (POS) systems.
• Strong interpersonal, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Motivated by personal success and continuous learning.
• Able to stand and walk for extended periods (up to 12 hours).
• Regularly lift and/or move up to 75 lbs., occasionally up to 200 lbs. with assistance.
• Available to work required evenings, weekends, and holidays.
• Exposure to warehouse and sales floor environments, including potential exposure to weather conditions during loading/unloading.