Community Experience Coordinator - Downtown KC Area

Community Experience Coordinator - Downtown KC Area

Department: Residential


Employment Type: Full Time

Location: Kansas City, MO

Compensation: $18.00 - $19.00 / hour

Description

Who We Are:

Price Brothers Management Company, continuing the legacy of building Community.

Price Brothers Management Company is a premier family owned and operated property management organization with over 100 years in the real estate industry. We believe in investing in our team members to create a culture that encourages and promotes innovative ideas, growth opportunities, and team building. Through our dynamic and caring team we will IMPACT the lives of our residents, commercial tenants, team members, business partners and communities. Each individual plays a critical role in our success!


"Our employees have always been the beating heart of our business. The shared sense of pride and the work is unmatched. There is no Price Brothers without all the team members that call Price Brothers home." - Lena Price

If you are eager to join a team where your opportunities are limitless, find your next career at Price Brothers!

Salary Range : Starting at $18-$19 hourly

Key Role Responsibilities

Job Summary
Price Brothers is seeking a creative and driven Community Engagement Coordinator to join our team. This role is pivotal in enhancing resident satisfaction and retention while elevating the brand presence of our properties.


Social Media Management

• Capture unique content at properties, such as photos, videos, and event highlights.
• Develop and schedule an engaging content calendar.
• Respond to comments and messages in a timely and professional manner.
• Implement innovative strategies to increase online engagement and follower growth.
• Identify and promote business partnerships through social channels.
• Online Reputation Management
• Proactively encourage authentic reviews from residents.
• Respond to all reviews professionally and constructively within 72 hours, working with on-site teams as necessary to craft responses.
• Share monthly reports with stakeholders, identifying key trends to ensure property benchmarks are met.

Event Planning & Coordination

• Develop comprehensive and holistic event plans, including budgets, timelines, and promotional strategies.
• Plan, organize, and coordinate events tailored to the demographics and needs of each assigned property.
• Ensure event checklists are completed according to company standards.
• Collaborate and build relationships with site teams and other coordinators regularly to streamline event planning efficiency.
• Measure event success and analyze attendance details.
• Innovate and test new event ideas to maximize resident participation.
• Support corporate campaigns & events as needed.

Online Reputation Management

• Proactively encourage authentic reviews from residents.
• Respond to all reviews professionally and constructively within 72 hours, working with on-site teams as necessary to craft responses.
• Share monthly reports with stakeholders, identifying key trends to ensure property benchmarks are met

Communication

• Create and manage various communication channels for residents, including newsletters, landing pages, surveys, move-in information, and other materials.
• Ensure all communications align with Price Brothers' brand standards and effectively engage residents.
• Craft standardized communication templates for introductory emails, post-event follow-ups, and resident relationship-building efforts.
• Introduce Price Brothers values and foster connections between residents and on-site teams.
• Manage and effectively communicate a structured schedule, ensuring alignment with property visits, events, meetings, and regional responsibilities.

Corporate Collaboration & Business Partnerships

• Support corporate campaigns, events & programs such as the Pet Royalty Club, IMPACT, Roof Over Head, and seasonal leasing promotions.
• Work closely with the corporate marketing team to brainstorm ideas and share best practices.
• Attend regular meetings to discuss marketing results and strategize improvements.
• Educate on-site teams about the value of resident retention and marketing efforts.
• Share data and proven results to highlight the impact of marketing initiatives.
• Conduct digital & physical marketing audits at each assigned property.
• Identify & nurture mutually beneficial business partnerships.

Our Ideal Candidate

• Exceptional organizational skills, strong attention to detail, and effective time management skills.
• Ability to work independently with minimal supervision and willingness to learn.
• Demonstrate effective, courteous communication (written and verbal) and interpersonal skills.
• Computer proficiency including but not limited to Microsoft Office products, word processing and spreadsheet programs.
• Basic technical troubleshooting skills for marketing platforms and website updates.
• Hands-on experience with social media management platforms and tools to create, schedule, and analyze content performance, such as SOCi, Hootsuite, and Canva.
• Proficiency in project management software such as Asana or Monday.
• Ability to learn and retain knowledge of operating software systems.
• Willingness and ability to learn additional software packages as required.
• Strong customer service skills, with the ability to maintain confidentiality and professionalism.
• Professional attitude and neat, clean, well-groomed appearance.
• Experience in event planning and communication.
• Ability to manage multiple tasks and have exceptional follow-up skills.
• Ability to work under some pressure relating to the completion of projects on schedule.
• Knowledge of marketing and sales techniques.
• Driving is an essential function of the job.
• English must be used when communicating with a client or coworker. Another language may be used if preferred by both parties.

Required Work Experience

• Minimum of 2 years experience in event planning & management or equivalent experience.
• Experience in property management preferred.
  Certifications and/or Licenses
• Valid driver license legally allowing driving for work purposes during working hours;
• Valid automobile insurance when operating a vehicle for business purposes; and
• Any other licenses/certifications required by governing agencies - otherwise, none

Continuing Education Courses

• Only those required to maintain government agency certification or licensing
• Completion of applicable Company training programs throughout employment

Working Conditions

• Position may require minimal work at other locations (for example, visiting a property for a business need)
• On rare occasions, there may be a need to travel outside the metro area to conduct training, typically on a project
  basis
• Majority of time spent in an office environment. The position has the option to work in the office or remotely on
  Fridays.
• In-person, regular, predictable attendance is essential to the position.

Physical Requirements

• Occasional kneeling, crouching, bending or stooping down
• Normal visual acuity and field of vision, hearing, and speaking
• Maximum occasional lift of 30 lbs. from floor to waist; Maximum occasional lift of 5 lbs. from floor to shoulder;
  Maximum occasional carry of 30 lbs.
• Maximum occasional horizontal push/pull force of 15 lbs.
• Occasional climbing of 8 - 10 inches (mainly stairs and curbs)
• Frequent neck flexion; occasional neck rotation
• Constant hand coordination; frequent fine motor coordination; repetitive key-stroke activity for up to several hours a day
• Frequent walking or independent movement around the workspace
• Constant sitting or desk work

Other
The above responsibilities, qualifications, and working conditions are intended to describe the general nature and level of work being performed by personnel assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Company reserves the right to change any or all of the contents of this job description at any time. Neither this job description nor any other verbal or written communication by a management representative is, nor should it be considered to be, an agreement, contract of employment, express or implied, or a promise of treatment in any particular manner in any given situation. The Company adheres to the policy of employment at will. The job description is a representative of items that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

The company offers an array of outstanding health and wellness benefits starting the first of the month after 30 days of service. Reasonable insurance premiums including 4 medical options, dental, vision, life & disability, FSA dependent care, legal assistance, identity theft and more. Participate in the company's 401k retirement plan, enjoy paid time off and 10 holidays + your birthday! Whether we are cheering on one of our local sports teams, volunteering at a philanthropy or celebrating team milestones, Price Brothers cares about our team members & our community.