Guest Support Specialist (Part-Time) at Family Promise of Tualatin Valley in Portland, Oregon

Job Title

Join Us

If you're passionate about making a difference and want to work with a team that values compassion, integrity, and collaboration, then FPTV is the place for you. Our values are more than wordswe embody them daily through our actions, our relationships, and the care we provide to our guests and one another. At FPTV, we offer more than just a jobwe offer a fulfilling career enriched with meaningful work, a supportive and inclusive environment, and a commitment to your growth and well-being. Apply now to be part of something truly meaningful.

Job Description

The Guest Support Specialist partners with FPTV case managers to assist guests in a 24-hour shelter setting, helping maintain a safe, clean, and supportive environment. This position interacts with other staff members and supervisors and provides additional support wherever its needed. Our ideal candidate will thrive in a dynamic environment, ready to adapt as the needs of the shelter evolveno two days are ever the same.

Required Qualifications

• 1+ years of experience in similar positions, e.g., direct care, guest assistant, front desk work.
• Bilingual in English and Spanish strongly preferred to support effective communication with the diverse communities we serve.
• Strong integrity and commitment to client satisfaction.
• Passionate about providing excellent treatment and care for clients, staff, and vendors.
• Proficient multitasking skills.
• Clear and professional verbal and written communication skills and the ability to maintain prompt follow-through.
• Ability to authentically connect with others and meet participants where they are while maintaining appropriate and professional boundaries.
• Ability to navigate challenging discussions with appropriate boundaries and confidentiality.
• Pleasant, patient, and friendly attitude.
• Attention to detail.
• Excellent listening skills.
• Strong work ethic and team player mentality.
• Ability to handle complaints and challenging clients professionally.
• Ability & willingness to cover additional hours outside of regular shift, including Holidays and inclement weather preferred
• Proficiency in Microsoft Office and Google Docs.
• Ability to pass a pre-employment background check and drug screen.
• Due to federal funding, drug use, including marijuana, is prohibited during employment.
• Must be 18 or older and have reliable transportation.

Desired Qualifications

• Willing to pick up additional shifts or hours based on organizational needs and personal availability is preferred.
• Familiarity Apricot or guest registration databases
• Familiarity with Google Drive and Outlook
• CPR/First Aid/Narcan Certification
• Valid food handlers card

Pay Scale

$18-22/hr., DOE

Work Hours

Flexible part-time graveyard opportunities available. Positions will primarily support overnight coverage (12p-8a), with anticipated schedules consisting of 2-3 consistent weekday overnight shifts each week. Final schedules will be determined based on operational needs, staffing coverage, and candidate availability.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:

• The role requires sittingespecially for computer workextending arms in various directions, and using office equipment like a computer and phone.
• Must be able to lift up to 30 pounds and navigate a large building, including tight spaces.
• Requires visual acuity for reading screens or documents and the auditory capacity for oral communication.
• Regular attendance is vital.

Work Environment:

• This role operates in a professional office setting, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Equal Opportunity Employer

Family Promise of Tualatin Valley is an Equal Opportunity Employer and deeply committed to diversity, equity, and inclusion in both our hiring practices and employee experience. We strive to create a mindful, respectful workplace where all staff can bring their full selves to work and contribute to a culture free of harassment, racism, and discrimination.