Front Desk Receptionist

SCOPE:

This position will provide general support with a variety of clerical activities and related tasks for Skyland Trail operations. The Receptionist will be responsible for answering phone incoming calls, directing calls to appropriate staff, greeting guests of the Dorothy C. Fuqua Center or the J. Rex Fuqua Adolescent Campus, mail distribution as well as additional clerical duties. This position will serve as a security presence for Skyland Trail and therefore have a working knowledge of security and safety protocols at all campuses and of confidentiality policies.

DUTIES:

• Professionally answer incoming calls to the main number and route as appropriate.
• Greet visitors in a professional and friendly manner and notify appropriate staff of their arrival.
• Ensure that all guests sign the confidentiality form upon arrival and are issued appropriate visitor identification.
• At the J. Rex Fuqua Adolescent Campus, assure special visitor protocols are followed utilizing the LobbyGuard© Visitor Management System.
• Assist Skyland Trail clients as needed and according to established protocols.
• Receive and sort the daily mail and other deliveries for distribution.
• Type memos, correspondence, reports, and other documents as assigned.
• May also assist with other related clerical duties to include photocopying, faxing, filing and collating.
• Open and close visitor area (locking doors, turning off lights)
• Monitor surveillance cameras and other electronic security systems and either report or respond to suspicious or emergency situations according to established protocols.
• Activate client wrist bands
• Help clients check out electronic devices
• Take client id photos
• Have a working knowledge of all safety procedures, confidentiality policies, crisis communication, and emergency procedures.
• Work with relief coverage to determine appropriate times for lunch and breaks.
• Other duties may be assigned to meet business needs.

The above job duties and responsibilities describe the general nature and level of work for persons in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of persons in this job.

Reports to: Admissions Director

QUALIFICATIONS:

• High School Diploma or GED
• Polished and professional image
• Excellent phone etiquette
• Excellent oral communication skills. Fluency in the English language is required.
• Ability to prioritize work and to be a self-starter, as well as be able to work efficiently and effectively under limited supervision.
• Punctual and dependable.
• Excellent customer service skills.
• An ability to effectively respond to multiple, changing and often competing priorities is essential.
• Knowledge and proficiency in MS Office.
• Knowledge of emergency procedures and ability to respond appropriately to emergency situations.
• Prolonged sitting at a desk is required.
• Manual dexterity, visual acuity and effective hand-to-eye coordination are required.
• Ability to lift up to 15 pounds.
• Minimum of two years experience in a business office setting.
• Weekend and evening work may be required on a regular basis.
• Ability to pass a criminal background check.