Patient Services Representative

Patient Services Representative, Logan Family Clinic

This recruitment is approved for a referral incentive for eligible WSU employees. For instructions to complete this process and eligibility, visit the Employee Referral Payment Program website.

The Opportunity:

As the Patient Services Representative, you will join WSU Health to support the assigned Logan Family Clinic, located in Spokane, WA. In this position, you may provide crossover support to other clinics and services of WSU Health, including those on and off-site of the WSU Spokane campus. You will also support the administrative needs of the Clinic(s). The Logan Family Clinic is located at Logan Elementary School in Spokane and provides comprehensive, patient-centered care for community members of all ages. All aspects of family medicine services are offered including annual checkup, vaccinations, chronic condition management and illness and injury care. This position is a fundamental aspect of the mission of the WSU Elson S. Floyd College of Medicine is to provide appropriate medical service, education and resources to the rural and under-served populations.

Essential Job Functions:

1. 35% Medical Office Coordination
2. 30% Medical Records Management
3. 30% Patient and Provider Services
4. 5% Other

Additional Information:

The screening of applicants begins July 20, 2026. This is a full time (100 % FTE), permanent position. This position is overtime eligible.

To support WSU's ability to attract talent in a competitive job market, this recruitment has been approved for a hiring incentive payment of up to $5,000.00. For more information, please visit the Hiring Incentive Payment Program website.

Monthly Salary: $3,485 to $4,633 | Range 38 | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.

Required Qualifications:

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.
• Ability to obtain and maintain valid CPR certification within 30 days of appointment.
• Working knowledge of medical terminology and HIPAA regulations.
• Proficient in Microsoft Office applications.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to obtain and maintain required vaccinations for healthcare workers exposed to patients as defined by the CDC; OR provide record of blood serum titre.
• Ability to work independently, ensuring effective use of time including prioritization and organizational skills.
• Excellent written and verbal communication and use of technology skills.
• Ability to work with the public, including in mobile and/or community settings.
• Ability to effectively communicate with patients and their families.

Preferred Qualifications:

• One (1) year of working in the healthcare field.
• Six (6) months previous experience in a healthcare setting working with an Electronic Health record (EHR) such as Athena.

Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: View phone number on click.appcast.io (v), Washington State TDD Relay Service: Voice Callers: View phone number on click.appcast.io; TDD Callers: View phone number on click.appcast.io, View phone number on click.appcast.io(f), or View email address on click.appcast.io.

Notice of Non-Discrimination

In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract.

Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU's Compliance and Civil Rights, the Department of Education's Office of Civil Rights, or both.

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