Systems Engineer

Systems EngineerThe Systems Engineer provides comprehensive technical support across multiple client environments, handling both hardware and software solutions. This role focuses on delivering excellent customer service while maintaining and improving client IT infrastructure through efficient problem resolution and system optimization.Key Responsibilities:Provide Level II help desk support for hardware and software issuesDeploy and maintain desktop and laptop environmentsInstall and configure standard software applicationsManage system updates, patches, and upgradesSupport network infrastructure and security systemsClient Environment Management:Work across multiple client environmentsConfigure and troubleshoot network equipmentManage Active Directory and Office 365 environmentsSupport Windows Server and desktop operating systemsAssist with virtualization platforms (VMware/Hyper-V)Service Delivery:Create and maintain detailed ticket documentationCoordinate with clients on issue resolutionSupport sales team with technical designsFollow established support proceduresParticipate in 6-week on-call rotationInfrastructure Support:Configure networking equipment (SonicWall/Ruckus/Cisco/Unifi)Manage network protocols (DHCP, DNS, VLANs)Support Microsoft environmentsImplement security best practicesAssist with automation initiativesRequired Qualifications:2+ years help desk or technical support experienceStrong knowledge of Microsoft desktop operating systemsExperience with network troubleshootingUnderstanding of IT security principlesExcellent customer service skillsTechnical Skills:Microsoft Windows desktop/server operating systemsActive Directory and Office 365Basic networking and securityHardware troubleshootingTicketing systemsSharePoint administrationBasic scripting and automationSkills and Competencies:Strong diagnostic abilitiesExcellent communication skillsProblem-solving capabilitiesTime managementCustomer service orientationTeam collaborationAttention to detailAdditional Responsibilities:Maintain technical documentationSupport project implementationsAssist with client presentationsConsistently demonstrates "Can Do, Will Do!" attitudeOn-call rotation. Some evening/weekend work at times with no notice.Other duties as assignedSuccess Metrics:Timesheets are accurate and submitted on timeTicket resolution timesCustomer satisfaction ratingsFirst-call resolution rateSLA complianceDocumentation qualityTechnical knowledge growthClient environment stabilityTravel: Travel to customer sites using your own vehicle. No overnight travel.Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height).The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.