Customer Service Pharmacy Technician

Our Company PharMerica Overview PharMerica, a part of Brightspring Health Services, is a long‑term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States. As a a non-retail pharmacy, we focus on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression! PharMerica is hiring a Licensed Pharmacy Customer Service Technicians in New Port Richey, FL Schedule: Monday - Friday 9:00am to 6:00pm Benefits and perks for you! * Medical, Dental, Vision insurance * Health Savings & Flexible Spending Accounts (up to $5,000 for childcare) * Tuition discounts & reimbursement * 401(k) * Company Paid Time Off* * Shift Differential * DailyPay * Pet Insurance * Employee wellness and discount programs * Benefits may vary by employment status Responsibilities Our Customer Service Pharmacy Technician coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner. This person will: * Answer and submit inquiries regarding patient information and medication therapies * Take requests for refill orders, out on pass, patient discharge orders, and special delivery requests * Assist the pharmacist with facility and physician office communications * Obtain patient information for our database by calling patient care representatives and physician offices * Utilize judgement in knowing when to escalate issues to the management level * Utilize various programs such as Outlook, Excel and Microsoft Word * Complete assigned projects upon request in a timely manner * Perform other tasks as assigned Qualifications * High school diploma or equivalent is required * One year of previous experience with direct client communication - customer service * Prior healthcare/pharmacy experience preferred * Strong computer and data entry skills * Must have good oral communication skills, attention to detail, and problem solving skills * Pharmacy Technician Certification preferred About our Line of Business PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit Follow us on Facebook, Twitter, and LinkedIn. Additional Job Information This position is subject to a Level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse Location : Special Notice This position is subject to a level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse.