Customer Success Manager

Customer Success Manager

This is a remote position. Our client is looking for a Customer Success Manager to oversee the student experience and serve as the primary point of contact for enrolled professionals throughout their journey. They operate in healthcare education and international career transition and have expanded their services beyond training to include licensing guidance, career preparation, and access to specialized professional partners. This person will act as the connection between students and the internal operations team, ensuring that every client remains informed, engaged, accountable, and supported. The Customer Success Manager will proactively monitor progress, coordinate solutions across departments, and resolve most day to day concerns independently without requiring founder involvement. The ideal candidate combines empathy with accountability, communicates confidently in both English and Portuguese, and is passionate about providing a personalized, concierge level experience. Success in this position will directly contribute to student satisfaction, retention, program completion, payment compliance, referrals, and operational excellence.

Responsibilities:

• Student Relationship Management
• Client Onboarding
• Biweekly Student Success Check Ins
• Student Journey Planning
• Progress and Milestone Tracking
• Cross Functional Coordination
• Issue Resolution
• Student Accountability and Engagement
• Immigration Journey Coordination
• Business Setup and Professional Integration
• Career Development and Opportunity Management
• Community Engagement and Recognition
• Client Appreciation
• Risk Management
• CRM and Documentation
• Reporting and Continuous Improvement

Requirements:

• Professional fluency in both English and Portuguese, written and spoken.
• Previous experience in Customer Success, Client Success, Account Management, Student Services, Client Relations, Case Management, or another client facing function.
• Demonstrated experience managing multiple students, clients, or accounts simultaneously.
• Excellent written and verbal communication skills.
• Strong organization, prioritization, time management, and follow through.
• Proactive problem solving skills and the ability to anticipate issues.
• High emotional intelligence and the ability to communicate with empathy and professionalism.
• Strong attention to detail and accurate documentation habits.
• Experience working with CRM platforms and productivity tools.
• Proficiency with Google Workspace, including Gmail, Calendar, Docs, Sheets, and Drive.
• Ability to work independently while coordinating effectively with multiple internal teams.
• Ability to handle sensitive client situations with discretion.
• Commitment to delivering a premium and highly personalized client experience.
• Comfort working in a fast paced environment where priorities may change.

Qualifications:

• Bachelor's degree in Business Administration, Communications, Healthcare Administration, Education, International Relations, or a related field is preferred.
• Experience supporting students, healthcare professionals, international clients, or individuals navigating complex multistep processes is highly desirable.
• Experience in healthcare, education, immigration services, licensing, professional training, or international career transition programs is preferred.
• Previous experience in a startup, growing company, or fast paced organization is an advantage.
• Knowledge of the United States healthcare, aesthetics, professional licensing, or education industries is a plus.
• Professional proficiency in Spanish is a plus.

Benefits:

• Part time position.
• 100% remote opportunity for candidates located in Latin America.
• Meaningful work supporting healthcare professionals through important academic and career transitions.
• High level of ownership and autonomy.
• Opportunity to collaborate with operations, education, licensing, career, and professional service teams.
• Exposure to international healthcare education and career transition programs.
• Opportunity to influence client experience processes as the organization continues to grow.
• Supportive and mission driven working environment.