Director Case Management

About the Job

Unit Highlights

Key Responsibilities

The Director of Case Management provides strategic and operational leadership for the health plan's enterprise case management function across two health plans under a centralized clinical operations model. The Director of Case Management (DCM) is responsible for the operational functions the Case Management team, including the direct supervision, coaching and counseling of staff. The DCM will direct and coordinate the Case Management operations staff with specific focus on Person Centered Enrollee Care and the Enrollee Continuum of Care models. This role designs, standardizes, implements and optimizes care management programs to improve quality outcomes, enhance enrollee experiences, reduce avoidable utilization, and ensure regulatory compliance. The Director of Case Management (DCM) oversees case management activities that may include behavioral health, utilization management and care management functions and serves as a liaison to government and other regulatory agencies, as well as internal departments. The Director monitors staff and program performance, compares results against goals, recommends improvements and decisions aligning with expected outcomes. The Director supports Managers managing case management coordination and care management staff. The Director ensures adherence of case management programs across markets while addressing unique state-specific regulatory and population needs, partners closely with Utilization Management, Pharmacy, Quality, Population Health Equity, and Provider Relations to drive enterprise clinical performance.


Primary Duties and Responsibilities

1. Leads the enterprise case management strategy across both health plans, ensuring alignment with clinical, quality, and financial goals.
2. Develop and manage the field-based activities of the Case Management Assessment Team (CMAT) of RN Field Case Managers to ensure person-centered enrollee care and strict contractual compliance
3. Oversee and ensure the timely execution of Case Management activities related to Enrollee Discharge Planning, Transitions of Care, special benefit operations (for example, transportation and personal care services), Behavioral Health Case Management, and Special Population Services (for example, unhoused enrollees and pediatric case management).
4. Establish and maintain a monitored reporting cadence (for example, reports and dashboards) for enrollees in case management that include annual assessments, critical incidents, special populations, behavioral health, and transitions of care coordination efforts
5. Ensure dashboard oversight for the production and validation of case management activities, including standardized goals and scorecards, to support contractual compliance and both individual and health plan case management performance
6. Standardizes case management policies, workflows, and documentation practices across markets while maintaining state-specific regulatory compliance.
7. Monitors and improves member engagement rates, including outreach success, care plan completion and sustained participation. Ensure seamless integration between Case Management and Utilization Management to reduce fragmentation and duplication of effort.
8. Partners with Pharmacy leadership to coordinate care for members utilizing high-cost or specialty medications.
9. Collaborates with Quality Improvement teams to close gaps in care and improve HEDIS and other performance metrics.
10. Develops strategies to reduce avoidable emergency department visits and hospital readmission through proactive care coordination.
11. Monitors medical expense impact and total cost of care trends related to care management interventions.
12. Establishes and monitor key performance indicators (KPIs) including engagement rates, readmission rates, care plan timeliness, and staff productivity, while driving measurable outcomes
13. Ensures compliance with state Medicaid agencies, CMS, NCQA, and contractual requirements across both health plans, deploying corrective action plans where applicable
14. Supervises and develops manager and supervisors, ensuring strong leadership cascade and accountability within a centralized structure.
15. Design and optimize centralized staffing models and caseload distribution to ensure efficiency and effectiveness. Establish RE's/Reasonable Expectancy targets for the assigned work
16. Drives continuous process improvement initiatives using data analytics and performance insights.
17. Partners with Finance and Actuarial team to evaluate the ROI of care management programs.
18. Supports value-based payment and alternative payment models, aligning case management strategies with provider performance incentives.
19. Provides executive-level reporting and strategic recommendations to the VP of Clinical Operations and senior leadership.
20. Champions a culture of member-centered, culturally competent care coordination that improves health equity and outcomes across both markets.

Education

• Nursing, Social Work, or related healthcare field accredited School of Nursing required.
• Nursing (MSN), Public Health (MPH), Healthcare Administration (MHA), Business Administration (MBA), or related field preferrred

Experience

• 8-10 years Progressive experience in managed care or health plan operations required.
• 5-7 years Leadership experience in case management, care coordination, or population health management required.
• Leadership experience in case management, care coordination, or population health management required.
• Experience leading multi-market or centralized teams preferred.
• Proven track record of improving quality outcomes, reducing avoidable utilization, and managing medical expense trends.
• Experience with regulatory audits (state Medicaid agencies, CMS) and NCQA accreditation processes.
• Experience implementing risk stratification tools and data-driven care models.
• Prior experience collaborating with Utilization Management, Pharmacy, Quality, and Provider Relations functions.

KSA'S

Strong knowledge of state Medicaid, CMS, NCQA and contractual requirements related to case management and care coordination.

Deep understanding of population health management, social determinants of health, and risk-based care models

Financial acumen with the ability to interpret PMPM trends, total cost of care data, and ROI analysis.


Expertise in care transitions, complex case management, maternal health, behavioral health integration, and high-risk population management.

Ability to lead organization change within a centralized clinical operations model.


Strong analytical skills with the ability to translate data into actionable strategy

Excellent executive-level communication and presentation skills.

Proven ability to build high-performing teams and drive accountability.

Skilled in cross-functional collaboration and stakeholder engagement.

Demonstrated commitment to culturally competent, member-centered care.

Proficiency with care management platforms, electronic health records and reporting tools.


Licensure

RN - Registered Nurse - State Licensure and/or Compact State Licensure -

Active, unrestricted clinical license; Multi-state licensure or eligibility for licensure in Maryland and DC required

(RN strongly preferred)

LCSW- License Clinical Social Worker - Multi-state licensure or eligibility for licensure in Maryland and DC required

CCM - Certified Case Manager- Certified Case Manager (CCM) or other nationally recognized case management certification required

This position has a hiring range of

USD $120,702.00 - USD $238,222.00 /Yr.