Operations Analyst - Consumer Vehicle Lending

Analyze day-to-day issues within the business unit Research issues and provide resolutions Support front-line Consumer Vehicle Lending Sales associates with Client Direct sales applications Remediate client escalations Coordinate and assist with resolutions to partner and client complaints Handle applications under Fraud Review and pending Economic Sanctions Scan Manage client contact related to escalated complaints and concerns Assist with implementation of products, services, and operational solutions Support the design, documentation, implementation, and monitoring of new products and services Provide guidance on procedural, technical, and operational changes Expand business product knowledge within the operations environment Build relationships with partners and teammates Inspect data to identify issues and trends Collect and interpret data to validate operational processes Perform routine analytics, create reports, and complete exception processing Requirements Prior Consumer Vehicle Lending (CVL) experience Client Direct Auto experience (e.g. Loan Officer or Loan Specialist) Ability to build and sustain relationships, manage multiple priorities, and engage clients and employees 2+ years customer service (desired qualification) Attention to Detail Customer and Client Focus Monitoring, Surveillance, and Testing Process Performance Management Research Adaptability Business Analytics Critical Thinking Reporting Written Communications Data Management Policies, Procedures, and Guidelines Management Process Design Process Effectiveness Strategic Thinking High School Diploma / GED / Secondary School or equivalent Core Competencies Demonstrates expertise in Consumer Vehicle Lending and Client Direct Auto processes, with a strong focus on customer service, data management, and operational effectiveness. Capable of analyzing issues, providing resolutions, and implementing new products and services while maintaining strong relationships with clients and partners. Highest-signal resume keywords Consumer Vehicle Lending Experience Client Direct Auto Experience Business Analytics Process Design Attention to Detail Hard Skills Data Management Reporting Research Process Performance Management Monitoring Surveillance Testing Process Effectiveness Strategic Thinking Critical Thinking Soft Skills Customer and Client Focus Adaptability Written Communications Relationship Building Attention to Detail Certifications & Qualifications High School Diploma GED Secondary School or Equivalent Industry Keywords Consumer Vehicle Lending Client Direct Sales Fraud Review Economic Sanctions Operational Solutions Procedural Changes Data Inspection Exception Processing #J-18808-Ljbffr Jobtailor