Account Manager & Restaurant Success Associate - Philadelphia

ROLE

Join us in leading the daily operations and strategy of a new DoorDash endeavor that offers delicious meals for $12 through DoorDash. Our vision is to make dining more affordable and a daily habit for everyone, with diverse options across cuisines. By partnering with top restaurants to curate their best dishes and craft new creations, we're reshaping the culinary landscape. With aspirations to become DoorDash's next billion-dollar venture by 2026, this role offers an opportunity to redefine how the world enjoys affordable, flavorful meals on a daily basis

IN THIS ROLE, YOU WILL

• Strategic mindset: Act as a restaurant consultant for each merchant we onboard, providing strategic recommendations using data, customer insights, taste testing and strong intuition to grow sales on DoorDash
• Strong communication: Engage in post-sales outreach, connecting with restaurants via email, phone, or SMS to understand their current experience with our program, developing strong relationships to keep them engaged
• Quality assurance: ensure all merchants and meals on the program meet our standards and criteria on an ongoing basis through taste testing and data insights
• Share your learnings proactively, troubleshoot issues, and implement innovative internal and external processes to enhance our operations and partnerships
• Serve as the operational support manager, handling technical and operational challenges such as menu setup, contract management, and quality control oversight

ABOUT YOU

• Based in Northern Philadelphia
• Humble Hustler - No job is beneath you or too small. You believe the best way to learn about how to optimize a process is to first hack it together yourself
• Ability to manage ambiguity and work independently in a fast paced environment and being comfortable with executing with limited guidance
• Coachable on Technology and Data - Ability to use communication and collaboration tools like Slack, Zoom, Google Sheets in addition to internal systems at DoorDash
• Ability to learn and execute on multi-step processes such as new menu creation, onboarding set up, and quickly switch tasks when needed
• Ability to operate at the lowest level of detail with excellent accuracy and productivity
• Excellent Communication and Time-Management Skills - Ability to effectively articulate issues, understand problems and implement solutions while managing multiple projects
• Passionate about people management and building relationships that have a strong foundation on empathy and emotional intelligence
• Prior experience in Operations Management, Support, Customer Interviews, and Sales preferably in the hospitality industry

COMP/CONTRACT/LOCATION

• $32-42 per hour
• Intention is for this to be long term position.
• No visa sponsorship
• Must be based in Northern Philadelphia