Collections Recovery Specialist III - Auto DBCO

Job Description

Are you ready to make a difference in the lives of our customers? At JPMorganChase, we offer a dynamic career path where you can push the limits of what's possible. Enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth. Join a team that values diversity, integrity, and teamwork, and be part of a supportive work environment.

As a Collections Recovery Specialist III within JPMorganChase, you will play a crucial role in mitigating financial loss by negotiating payments and offering solutions to resolve delinquent accounts. You will engage with customers in a metrics-driven environment, demonstrating sensitivity and compassion. Your role is vital in maintaining our commitment to customer respect and empathy, while exploring the use of artificial intelligence to enhance decision-making processes.

Job responsibilities

• Engage with customers by actively listening and responding to inquiries, demonstrating empathy to build trust and maintain a positive brand perception.
• Negotiate to develop and propose payment plans or solutions beneficial for both the customer and the bank.
• Apply critical thinking to select and implement solutions for resolving delinquent accounts, considering customer eligibility and circumstances.
• Maintain effective communication with customers in a metrics-driven environment, ensuring interactions are respectful and empathetic.
• Navigate computer systems efficiently to retrieve and manage account information while staying engaged with customers.
• Exhibit personal excellence through punctuality, integrity, accountability, and the ability to work independently and collaboratively.

Required qualifications, capabilities, and skills

• Ability to understand and address customer needs, ensuring a positive experience.
• Proven ability to influence and persuade customers to agree on beneficial solutions.
• Skilled in using computer systems to manage customer interactions and retrieve information.
• Strong interpersonal skills with the ability to communicate effectively and empathetically.
• Capable of critical thinking and exercising independent judgment to resolve issues.
• Adaptability to changing environments and ability to handle multiple tasks.

Preferred qualifications, capabilities, and skills

• Experience in customer-focused roles, demonstrating strong communication and interpersonal skills.
• Ability to adapt swiftly to changing environments and manage multiple tasks, showcasing flexibility and proficiency in computer functions.
• Demonstrated negotiation skills with a track record of achieving beneficial agreements.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.