Lobby Attendant

The Museum of Arts and Design (MAD) seeks two Part-Time Lobby Attendants to serve as the first point of contact for visitors, members, donors, staff, vendors, contractors, and delivery personnel. Compensation is $20.00 per hour. Together, the two positions will provide coverage during Museum hours: Tuesday, Wednesday, Friday, Saturday, and Sunday from 10:00 a.m. to 6:00 p.m., and Thursday from 12:00 p.m. to 8:00 p.m. Individual schedules will be based on operational needs and may include evenings and weekends. This position reports to the Security Manager. The Lobby Attendant helps create a welcoming, safe, and organized environment by greeting visitors, providing directions and information, accepting deliveries, maintaining lobby order, and supporting daily Museum operations. As a highly visible representative of MAD, the Lobby Attendant must maintain a professional appearance, positive attitude, and exceptional customer service standards at all times. Key Responsibilities Welcome visitors, members, donors, staff, vendors, and contractors. Provide directions, answer questions, and assist with wayfinding and accessibility needs. Monitor the lobby to ensure a safe, orderly, and welcoming environment. Assist with visitor flow during exhibitions, programs, and special events. Receive deliveries and packages and notify appropriate staff or departments. Maintain delivery records and coordinate with Museum departments as needed. Assist vendors and contractors with access and directions. Observe and report safety concerns, maintenance issues, suspicious activity, or visitor incidents. Support emergency procedures and maintain compliance with Museum policies and building regulations. Communicate effectively with staff regarding visitor needs and operational issues. Perform other duties as assigned. Qualifications High School Diploma or GED required. Valid New York State F-03 Fire Guard Certification required and must be maintained throughout employment. One year of customer service, hospitality, reception, concierge, visitor services, security, or related experience preferred. Excellent customer service, communication, and interpersonal skills. Professional appearance and demeanor. Strong organizational skills, attention to detail, and sound judgment. Ability to remain calm and professional in busy or emergency situations. Ability to work independently and as part of a team. Bilingual or multilingual skills are a plus. Physical Requirements Ability to stand and walk for extended periods. Ability to lift and carry up to 25 pounds. Ability to work in a busy public-facing environment and respond quickly to emergencies. #J-18808-Ljbffr