Vendor Management Analyst I

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If you have strong public speaking skills, thrive under pressure, and are flexible with travel, this role is ideal for you! You'll need a deep understanding of Chase processes and the ability to clearly articulate them to support our policies and procedures. Success in this position requires working effectively in high-pressure environments and independently providing insightful recommendations with minimal oversight, all in alignment with Chase's standards.

As a Vendor Management Analyst I within JPMorgan Chase, you will be tasked with representing Chase in Card litigation proceedings, which may include depositions, trials, mediations, arbitrations, or other hearings. The role is crucial to Card Collections Litigation and will require you to appear remotely or in-person to provide testimony. This position will require the preparation of necessary materials in advance of an appearance and extensive collaboration with business, internal, and external legal partners to establish clear responsibilities and deadlines.

Job responsibilities:

• Facilitate the preparation of materials needed for appearances.
• Collaborate with the business, internal and external legal partners to establish clear responsibilities and deadlines.
• Escalate case-related issues to management and JPMC legal partners in a timely manner.
• Incorporate technical and functional knowledge to guide independent thought and action.
• Adhere to the risk and control agenda for the department.
• Assist in the identification and escalation of system and process-related issues and improvement opportunities.
• Testify at litigation proceedings in a clear and concise manner.
• Arrange personal travel to appear in-person and adhere to travel and expense policies.
• Operate as a Subject Matter Expert for Chase procedures and processes.
Work in a high-pressure environment.

Required qualifications, capabilities, and skills:

• Bachelor's Degree
• 3 years of business operations experience in collections, process management, or financial services
• Knowledge of litigation processes and serving as a witness, with meticulous attention to detail for accuracy in testimony and reports with proven experience in resolving conflicts effectively with results-driven approach and the ability to analyze complex data and draw logical conclusions
• Strong verbal and written skills to articulate findings clearly and persuasively
• Ability to meet deadlines while managing an independent workload in fast-paced environments with multiple priorities
• Willingness to adjust work hours to address real-life disruptions
• Knowledge of Chase processes/procedures and operations, with critical thinking skills for effective cross-examination responses
Confidently with public speaking, especially in courtroom settings, with the capability to remain impartial and provide unbiased testimony based on evidence and professional expertise

Preferred qualifications, capabilities, and skills:

• Knowledge of internal JPMC systems, such as ICP, C3 and DTS
• Proficient in organizational, time management, and follow-up skills
• 2+ years of leadership experience

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.