Investor Reporting Analyst II

Reporting to the AVP, Investor Reporting, the Investor Reporting Analyst II is responsible for managing complex investor reporting tasks, including managing agency relationships with Fannie Mae, Freddie Mac and Ginnie Mae, as well as complex securities transactions. This role prepares and issues daily and monthly reports and processes the transfer of loans between clients or agencies. Additionally, this position reviews and resolves monthly custodial account reconciliations and conducts in-depth analysis of servicing transactional data to ensure compliance with investor and regulatory guidelines. This role serves as a subject matter expert in investor reporting, ensuring compliance, accuracy and efficiency in all deliverables, while driving process improvements and addressing escalated issues. Responsibilities Prepare and issue complex daily and monthly investor reports for Fannie Mae, Freddie Mac and Ginnie Mae, and other private-label securities. Manage reporting and remittance processes for complex securities, ensuring accuracy and adherence to all agency and client guidelines. Serve as a liaison for agency relationships, addressing escalated issues and ensuring compliance with agency requirements. Process the transfer of loans in connection with sales between clients or agencies, meeting timelines and maintaining accuracy. Oversee the review and resolution of monthly custodial account reconciliations, ensuring all outstanding items are addressed promptly. Conduct in-depth analysis of servicing transactional data and ensure compliance with investor and regulatory guidelines; proactively identify and elevate issues to leadership, providing actionable solutions. Develop and maintain advanced reporting tools and templates for investor reports, ensuring accuracy and efficiency. Identify and implement process improvements to streamline reporting, reconciliation and remittance functions. Complete billing and remittance functions, administering service-level treasury operations, including preparing wires, transfers and remittance reports, while adhering to strict deadlines. Collaborate with internal teams and external client inquiries related to investor reporting, providing detailed and accurate solutions to ensure smooth operations and alignment on goals. Add, update and maintain client information and investor fee schedules in the billing/ remittance system. Interface with the servicing platform, treasury system and other departments to access and analyze loan histories and financial data. Mentor and provide guidance and training to team members on investor reporting processes; act as a point of escalation for team members to resolve complex issues. Lead and/ or participate in team projects and initiatives to include continuous improvement, automation and compliance with industry best practices. Develop domain knowledge of business to include an understanding of organizational objectives. Develop positive working relationships within the team and across the organization. Ensure compliance with policies, processes and practices. Successfully complete all department and company required training. Model company Values, Operating Principles, ethical standards, professionalism and code of conduct. Demonstrate behaviors that align with company Values and Operating Principles. Perform other duties and responsibilities as assigned. Qualifications Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required 5+ years' experience in Investor Reporting or Investor Accounting with advanced knowledge of agency reporting requirements (Fannie Mae, Freddie Mac, Ginnie Mae) and complex securities Prior experience in the mortgage servicing industry, including knowledge of servicing processing rules and guidelines Demonstratable ability to analyze and respond to complex transactional data and reconciliation Direct experience or familiarity with test of expected cash custodial reconciliation preferred Proficiency in servicing platforms (e.g., Black Knight MSP and LoanSphere) and billing/ remittance systems Solid skills and experience in MS Word, Excel to compile and analyze data, PowerPoint and Outlook Skills and Abilities Strong verbal and written communication skills with the ability to effectively interact with individuals both internal and external to the organization Strong interpersonal skills Strong analytical skills Solid decision-making abilities coupled with sound judgment Strong time management skills Ability to prioritize numerous tasks and manage shifting priorities Client focused with strong execution skills and results orientation High-level of precision with attention to detail and consistency Flexible, open to change, ability to learn new things quickly Ability to work in a collaborative environment and provide guidance for working groups Benefits Medical Insurance Dental Insurance Vision Insurance Life & Disability Insurances #J-18808-Ljbffr