Customer Success Manager

DescriptionAbout the Role As aNinjaOneCustomer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build andmaintainstrong, long-lasting customer relationships. As the Customer SuccessManageryou will be the expert in best practices and product adoption negotiating contracts and offeringadditionalproducts and services to help the customer recognize the benefits ofNinjaOne’sSolutions while growing and maximizing profit for the company.Location-Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)WhatYou’llbe Doing You willbe responsible forgrowing your individual book of business within your portfolio of existing accountsProactively engage and reach out to your accounts on a regular basis As the “single point of contact” for those accounts, you will build relationships toidentify, qualify, sort, and develop your own cross-sell and up-sell opportunitiesCommunicate with customers and react to client requirements quickly and efficiently Analyze and understand the customer needs to present a solution that meets the customer requirements Nurture, build, andmaintainstrong relationships with stakeholders to ensure customer satisfaction and to find growth opportunitiesResearch and document relevant contact information for existing leads in SalesforceUtilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and informationregardingthe opportunity is communicated appropriately Maintain knowledge of market conditions and competitive activitiesOther duties as neededAbout You You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objectionsAs customer advocate and product expert you excel at influencing and inspiring customersPolished verbal and written communication skillsResilient and calm, youare able toguide customers through issues and escalationsYou have a proventrack recordin achieving andmaintainingsales targetsYou have extensive IT knowledgeBachelor’s degree (preferred)As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey About usNinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries. TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work. NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years. WhatYou’llLove We are a collaborative, kind, and curious community. We honor your flexibility needs with full-timework that ishybrid remote.We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunities for growth and advancement.Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.