Specialist, IT Infrastructure

Job Description The IT Infrastructure Specialist is responsible for engineering and supporting modern endpoint management solutions with a focus on Microsoft Intune and macOS platforms. This role enables a secure, compliant, and seamless end‑user experience by delivering automated, cloud‑managed endpoint capabilities aligned to AbbVie's modern workplace strategy. The position plays a key role in advancing Intune‑first endpoint management, strengthening macOS platform maturity, and improving endpoint health, compliance, and user experience across the enterprise. Responsibilities Support the end‑to‑end lifecycle of endpoints across Windows and macOS, including provisioning (Autopilot / Apple Business Manager), configuration, patching, application delivery, and retirement. Maintain Intune‑based device management policies, including compliance policies, configuration profiles, update rings, and application deployment. Support macOS endpoint management using Intune, ensuring alignment with enterprise standards and roadmap toward unified management. Maintain standardized endpoint baselines, including security hardening, encryption, and configuration aligned with Conditional Access and compliance requirements (e.g., GxP where applicable). Support automation‑first solutions using scripting (PowerShell, Bash/Zsh) to streamline provisioning, configuration, and issue remediation. Troubleshoot identity‑driven access controls, including Azure AD, Conditional Access, device compliance, and M365 client configuration. Provide escalation support for complex endpoint issues, performing root‑cause analysis and implementing long‑term fixes to reduce repeat incidents. Leverage endpoint analytics and monitoring tools (e.g., Nexthink, Intune reporting) to improve device health, performance, and user experience. Collaborate with Security, Identity, Network, and Application teams to ensure endpoint solutions meet enterprise security, compliance, and usability standards. Maintain clear and concise technical documentation, including runbooks, standards, and knowledge articles; support knowledge transfer to Service Desk and Tier 2 teams. Track and improve endpoint KPIs such as device compliance, patch success rates, encryption coverage, software deployment success, and MTTR. Contribute to roadmap execution by identifying opportunities to simplify tooling, reduce legacy dependencies, and accelerate Intune adoption. Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience. 4+ years of experience in endpoint engineering, desktop engineering, or modern device management. Hands‑on experience with Microsoft Intune for device configuration, compliance, and application deployment. Experience supporting macOS endpoints in an enterprise environment, including lifecycle management and troubleshooting. Experience with Apple Business Manager (ABM) and macOS provisioning workflows. Strong troubleshooting skills across OS, application, identity, and connectivity issues. Experience with Azure AD / Entra ID, including Conditional Access and device compliance concepts. Scripting/automation experience (PowerShell, Bash, or shell scripting). Familiarity with ITSM processes (incident, problem, change management). Strong communication and documentation skills. Preferred Experience with Jamf Pro and integration with Microsoft Intune (coexistence or migration scenarios). Experience implementing or supporting Zero Touch provisioning (Windows Autopilot and macOS enrollment). Familiarity with endpoint security controls (encryption, EDR, compliance posture) in Intune‑managed environments. Experience with Nexthink or endpoint analytics tools for user experience and performance monitoring. Experience in regulated environments (e.g., GxP) with audit‑ready configurations. Experience contributing to Intune migrations, tenant standardization, or legacy tool decommissioning. Additional Information The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short‑term incentive programs. Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal‑opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only – to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: #J-18808-Ljbffr