Information Technology Analyst

Overview Under general supervision, performs a variety of professional and technical duties in the analysis, configuration, testing, administration, and support of Court applications and systems. Supports websites and web-based content updates, performs functional troubleshooting, assists with application configuration, and participates in routine upgrades and maintenance. Supports workflow changes and business process documentation under direction. Coordinates with vendors and senior technical staff to escalate complex issues and ensure reliable system performance. Performs related duties as assigned. Responsibilities Develop user guides, procedures, knowledge base articles, reports, and related documentation. Provide support for business applications and systems by triaging requests, identifying root causes of routine issues, and resolving or escalating them as appropriate. Perform configuration of application settings, roles, and workflow components using established guidelines. Execute system testing, validation, and documentation under direction. Support website updates and basic web configuration tasks. Assist with preparing applications for upgrades, including testing and documentation review. Document workflows and participate in business process analysis activities. Maintain user accounts, permissions, and system access controls. Prepare documentation, reports, and user materials. Coordinate with vendors and escalate issues requiring advanced review. Participate in team meetings and application support activities. Qualifications Education and Experience: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical path to qualifications would be equivalent to a bachelor’s degree with major coursework in information technology, computer science, management information systems, or a related field and three (3) years of information systems technical support experience. Knowledge Of: Working knowledge of application support, configuration management, and testing procedures. Basic understanding of content management systems (CMS), website maintenance, and accessibility best practices. Familiarity with Microsoft Power Automate and related low-code automation tools. Foundational troubleshooting, analytical thinking, and problem-resolution skills. Ability To: Configure applications following established procedures and validate them to ensure they meet business and technical requirements. Collaborate with developers, business analysts and end users during testing activities and document results. Update website content with approved tools and ensure they maintain court’s branding and style guidelines. Escalate complex issues appropriately. Develop user guides, procedures, knowledge base articles, reports, etc. Licenses And Certifications Possession of a valid California Class C driver’s license and the ability to maintain compliance with the Court’s vehicle insurance policy, or the ability to provide alternate transportation that meets job requirements, as needed. Equal Opportunity The Superior Court of California, County of Sonoma is committed to creating a diverse environment and an open, inclusive culture free from bias. We are an Equal Opportunity Employer. #J-18808-Ljbffr