Senior SMB Customer Success Leader — Scale & Retention
Voice AI Space
Nooks.ai in San Francisco is seeking a Manager of Customer Success to lead and scale the SMB CS team. Each CSM manages a portfolio of ~150 accounts, handling onboarding, adoption, renewals, and upsells in a high-velocity, data-driven motion. You will hire, coach, and develop a team, design systems and playbooks to drive retention and expansion, set performance standards, and partner with Sales and RevOps to align on metrics and strategy. #J-18808-Ljbffr Voice AI Space
Vacancy posted more than 2 months ago
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