Customer Success Program Manager

PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey. As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.We've grown from a small, scrappy team to a workforce of 400+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.Are you ready to really dig into a new role? We're looking for you.Why you're important to us:Reporting to the Shared Services Director, this Program Manager will be responsible for overseeing all aspects of execution of Business Optimization projects in a fast growing company. This role will require a sharp business mind and a proven ability to strategize and implement high-level program initiatives as well as a strong talent for project coordination, success tracking and cross functional delegation. This role will work in close collaboration with the Shared Services Management team and Program Director to provide support to the CS Organization and, eventually, the Kareo Enterprise. Ultimately motivated by the desire to optimize productivity, nurture, and grow program initiatives from inception to successful outcomes, and drive operational and business effectiveness with great quality. How you will contribute:Objectives of this RoleStrategize, implement, and maintain, and track success related to strategic program initiatives that adhere to organizational objectivesDevelop program assessment protocols for evaluation and improvementDrive improvements that continually drive organizational standards of satisfaction, quality, and performance for ideal customer and agent outcomesAlign the greater organization and Executive teams on vision, approach, status and outcomes around program initiatives and business improvement needs Manage and align stakeholders to Risks, Issues, Decisions, as projects within the strategic program portfolioDaily & Monthly Responsibilities Work closely with cross-functional teams and stakeholders to plan and develop scope, deliverables, required resources, plan, budget, and timing for organizational initiativesManage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiativesIdentify key requirements needed from cross-functional teams and adequately plan and manage to successWork with other program managers to identify risks and opportunities across multiple projects within the departmentAnalyze, evaluate, and overcome program risks, and produce program reports for management and stakeholdersManaging and maintaining project plans and first pass success metricsConducting alignment and read out sessions with stakeholders and cross functional leadersActing as the advocate and owner of the CS organizational vision in all projects and initiatives for your assigned functionYou will stand out with:5+ years of experience as Program Manager or OperationsExperience in Customer SuccessExperience working with developing companies Technology company or SaaS experiencePatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life. Learn more atpatientpop.comWe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.#LI-JF1#LI-Remote #Nationwide