Hospitality Lead- Front Desk

Job Summary The Hospitality Lead –Front Desk assists in the management of daily operations of the front desk, room control, and PBX, while maintaining positive working relationships with all other departments. Responsibilities Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives Is a hands‑on leader and a visible front office team member who leads by example Monitors departmental service levels and acts accordingly Assists with internal audits to ensure compliance with corporate SOPs and QA standards Assists in training and mentoring staff Serves as Manager on Duty as needed, making decisions based on the business requirements Works all shifts as need dictates Checks guests in/out, answers phones and handles guest comments and concerns Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory Monitors front desk controls, cash drawers, change given, and key inventories Provides follow‑up of maintenance/ housekeeping requests Ensures the satisfaction of all guests by responding to guests needs, leading other Team Members in handling guests’ concerns Ability to step into any role as necessary All other duties as requested Qualifications High School Diploma/GED Minimum 2 years of experience in hotel/resort operations, preferably in vacation ownership Exceptional communication and leadership skills Excellent interpersonal skills when dealing with guests, Team Members, and the general public and have a good work ethic Knowledge of daily operations of the front desk, reservations, and problem resolution AS400/TSW experience preferred Ability to supervise a staff of Team Members Knowledge of Vacation Ownership is preferred Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace! #J-18808-Ljbffr Capital Vacations