Regional Director of Operations -New England

Job Description

Job Description

Regional Director of Operations-Remote, but in the Northeast

Employment Type: Full Time

EEOC Classification: Exempt

Reports to: COO ​

At Community Veterinary Partners (CVP), we believe pets bring kindness and compassion to the world, which is why we're dedicated to creating meaningful moments with pets and people.

As an integrated community of more than 3600 Team Members and 140+ hospitals, our team is passionate about caring for pets, their families, and one another. We provide resources and mentorship to support growth and drive innovation in a dynamic, entrepreneurial environment. At CVP, you'll find a community that fosters connection and collaboration, all while nurturing those special moments that strengthen the bond between pets and people.

SUMMARY

The Regional Director of Operations is a strategic member of the Community Veterinary Partners’ leadership team. This position is responsible for providing tactical direction and vision to the CVP family of veterinary hospitals. The Regional Director of Operations will be responsible for 13 to 17 locations.

Community Veterinary Partners manages Veterinary Hospitals within the eastern United States. Our hospitals have roots in their local communities with a legacy of strong relationships our clients and their pets

Essential Duties and Responsibilities

Quality of Care

• Ensure each hospital provides a high level of customer service to our clients and pets
• Ensure all CVP medical and non-medical standards are upheld; works with the Medical and Operational Advisory Boards to improve upon those falling short.
• Ensure compliance with all policies and procedures with all local, state and federal laws.
• Ensure the safety of pets, clients and team members and the maintenance of clean, safe and organized hospitals

Operational Excellence

• Ensures successful assimilation of new partner hospitals into the CVP family
• Develop and maintain strong business relationships with Practice Managers, Lead Doctors and Associate Doctors
• Work with Practice Managers and Lead Doctors to improve operational outcomes; including revenue growth and control of inventory, purchasing, labor and other expenses
• Accountable for P&L management; provides monthly reporting to Core Leadership team on outcomes, responsible for development of remediation strategies
• Initiate and actively supervise facility improvement projects to provide a professional physical plant that exceeds customer and regulatory expectations

Growth

• Review hospital performance/results of key financial metrics such as revenue, growth, labor, purchasing, and capital expenditures
• Achieve profitable growth objectives within assigned region
• Partner with Practice Managers and Lead Doctors to develop solutions for revenue and cost control challenges and opportunities
• Development of fiscal, strategic and clinical processes in partnership with the hospitals.
• Develop, communicate and implement proactive marketing strategies at each hospital for revenue growth in partnership with the Marketing team
• Assist the Business Development team in Identifying opportunities and strategies to acquire additional hospitals

People & Culture

• Work with Practice Managers and Lead Doctors to develop their leadership skills including fostering a culture of engagement and accountability
• Develop successful Practice Managers to continually surpass benchmarks
• Ensures each hospital provides a supportive, positive work environment for the team
• Work with hospital leadership to forecast staffing needs and initiate recruitment.
• Partners with Talent Acquisition to recruit and select Doctors and Practice Managers to meet the needs of the business
• Work with Human Resources to select, recruit, develop and mentor teams to realize their full professional potential and deliver outstanding high quality medical care, client service and business results
• Serves as escalation point for employee relation issues; partners with the Practice Manager to find amicable resolutions
• Partner with the Practice Managers to maintain appropriate scheduling and Doctor coverage. Approves time off for continuing education, PTO, etc. to support the needs of the team members and the hospital
• Performs other duties as assigned

Competencies

• Leadership
• Decisiveness
• High Emotional Intelligence
• Analytical Skills
• Coaching/Mentoring
• Change Management
• Communication Skills
• Financial Acumen
• Time Management

SKILLS

MS Office and Prior knowledge of Veterinary Practice Management Software is preferred.

PREFERRED EDUCATION & EXPERIENCE

Bachelor’s Degree in Business Management or a related field is required or an equivalent combination of years education, training and years of experience that provides the required knowledge, skills and abilities.

A minimum of Eight (8) years of Veterinary Practice/Management experience, preferably with three (3) years or more in multi-location management in a service industry role.

SUPERVISORY RESPONSIBILITIES

Responsible to recruit, manage and develop the skills of the assigned Practice Managers within assigned region.

TRAVEL REQUIREMENTS

This is a high-travel (primarily by car) position in the Northeast.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

#LI-KP1