Senior Technical Program Manager, Operational Excellence - USDS

About the Team The Security and Information Technology team is tasked with running and operating security infrastructures, platforms and technologies, while supporting cross‑functional teams to protect users, products and infrastructure. The team works on scalable, secure‑by‑design systems and solutions, addressing new challenges that have not been addressed by big tech. The environment is fast‑paced, at scale, and impactful. About the Role The Senior Technical Program Manager, Operational Excellence reports to the Head of Security and Information Technology and plays a core role in linking cross‑functional business initiatives with operating mechanisms, governance and processes. The role focuses on continuous improvement of Security & Privacy operating rhythms, OKR and KPI development, and end‑to‑end program leadership. Responsibilities Collaborate with the S&P senior leadership team to drive change management efforts by identifying areas for strategic change, leading large‑scale transformation and efficiency programs, defining the overall transformation journey in collaboration with leadership, setting milestones, and determining success metrics. Build cohesive tooling and maintain dashboards unifying success/failure metrics for all of S&P. Collaborate with Chief Security Officer, Head of Security and Information Technology, and S&P leadership to provide data‑backed insights and recommendations that drive strategic decisions and prioritization. Own the Quarterly Business Reviews (QBRs), executive program reviews, and related narratives from content formation through delivery to senior leadership and peers. Analyze and anticipate needs from compliance and operational standpoints, internal capabilities, and potential opportunities to provide data‑backed insights that influence S&P strategic direction. Identify organizational and operational inefficiencies, uncover root causes and weak spots, and develop targeted remediation plans. This includes redesigning processes, optimizing systems, and leading cross‑functional initiatives to drive measurable improvements in operational excellence. Develop and maintain key performance metrics, including KPIs and OKRs, to track the success of strategic and operational efforts. Regularly report progress to the Security Officer and other senior leaders, using data‑driven insights to inform decisions, drive accountability, and help eliminate unnecessary or low‑impact work. Primary Responsibilities Project Management: Lead end‑to‑end execution of critical priorities. Examples: Replacement of Security and IT commercial tools with internal alternatives Drive cross‑functional realignment of the operating model Driving towards meeting our Money Transmission Licensing (MTL) compliance requirements for both Security and IT. Business Operations & Reporting: Help translate organizational and company priorities into specific OKRs, key metrics, and execution plans. Organize S&P Quarterly Business Reviews (QBRs). Track, manage, and report on OKRs and quarterly performance metrics across the organization. Help prepare Board materials and internal presentations for leadership reviews and decision‑making. Efficiency: S&P PMO will work with functional leads and XFN stakeholders to identify efficiency opportunities, translate to action plans and drive the delivery to unlock financial/personnel/time savings. Identify resourcing needs (FTE, TPA, BPO) for strategic initiatives while assessing impact to S&P financials. Qualifications Bachelor's degree and 5+ years of experience in technical program management, program management, or project management in security, infrastructure, enterprise technology, or similarly complex technical environments. Experience building programs from kick‑off to close, specifically planning and leading large, cross‑functional initiatives with multiple stakeholders, dependencies, and executive visibility. Demonstrated ability to operate independently, earn the trust of senior leaders, and influence organizations without direct authority along with demonstrated ability and comfort with data analysis for the purpose of storytelling, consensus‑building, and executive decision support. Strong problem‑solving skills along with excellent writing and editing skills, with experience writing for different audiences, including senior leadership. Extremely versatile, dedicated to efficiency, optimization, and streamlining process and work while working in a fast‑paced environment with little room for error; highly organized, detail‑oriented, able to work with limited oversight, and proactive in identifying issues and opportunities. Ability to communicate complex concepts to broader stakeholders without shared subject matter expertise. Comfortable presenting and communicating across all levels of leadership. Benefits Compensation: Base salary range of $118,800 to $282,240 annually. Additional discretionary bonuses, incentives, and restricted stock units may apply. Benefits: Medical, dental, and vision insurance; 401(k) savings plan with company match; paid parental leave; short‑term and long‑term disability coverage; life insurance; wellbeing benefits; 10 paid holidays per year; 10 paid sick days per year; 17 days of paid personal time (prorated upon hire with cumulative accruals by tenure). #J-18808-Ljbffr TikTok USDS Joint Venture