Loan Support Analyst Sr - Specialty (Commercial Agency Servicing)

Loan Support Analyst Sr - Specialty

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst Sr - Specialty within PNC's Agency Servicing organization, you will be based in Houston, TX; Dallas, TX; East Brunswick, NJ; or in Pittsburgh, PA. Hours for this role are Monday Friday, 8:00 am EST 5:00 pm EST.

Strongly preferred qualifications include experience supporting Agency and Commercial Lending products, with particular emphasis on syndications, and the demonstrated ability to read, interpret, and apply credit agreements. Advanced proficiency in Excel is also strongly preferred, including the use of VLOOKUPs, XLOOKUPs, formula creation, accrual calculations, spreadsheet analysis, and the ability to perform manual calculations when required.

This role influences partners and lines of business to drive effective solutions and positive outcomes, often navigating escalations independently or with minimal manager involvement. The Loan Support Analyst Sr participates in coaching, and training initiatives; contributing to maintaining accurate procedures and job aids; and represents the team on organizational or cross functional projects by identifying, advancing, and supporting process and system enhancements.

Responsibilities include communicating professionally and independently with customers and internal partners, addressing most business as usual challenges, escalating issues appropriately with sufficient detail, and independently problem solving while providing thoughtful recommendations. The role requires a strong end to end understanding of Commercial loan processing, systems, and associated impacts, as well as the ability to identify potential risks, gaps, and control weaknesses within processes to support continuous improvement and operational integrity.

In this role, you will service Commercial Agent loans, and review complex servicing events such as paydowns, amendments, syndication activity and reconciliations. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.