Associate Director of Financial Aid - Operations

Position Information Position TitleAssociate Director of Financial Aid - OperationsDivisionBusiness and FinanceDepartmentFinancial AidNumber of hours per week37.5Days to be workedMonday, Tuesday, Wednesday, Thursday, FridayMonths per yearFiscal (12 months)If modified, list monthsJob TypeFull-TimeCampusIf other location, please indicatePosition Number009710Advertised SalaryCommensurate with education and experiencePay BasisMonthlyJob DescriptionTennessee State University Office of Financial Aid invites applicants for the role of Associate Director of Financial Aid for Operations. The Associate Director of Financial Aid for Operations provides leadership and oversight for financial aid processing operations and serves as the functional owner of the Banner Financial Aid system.This position ensures the accurate, timely, and compliant administration of federal, state, institutional, and private aid programs while leveraging Banner and related technologies to improve operational efficiency, data integrity, and student experience.Job ResponsibilitiesFinancial Aid Processing and Compliance:• Oversee all aspects of financial aid processing, including FAFSA/ISIR intake, verification,awarding, disbursement, reconciliation, and year-end closeout.• Ensure compliance with Title IV regulations and all applicable federal, state, and institutionalpolicies.• Monitor regulatory changes and coordinate the implementation of required updates to Bannerconfigurations, processing rules, and business procedures.• Develop, maintain, and enforce documented policies, procedures, and internal controlsrelated to financial aid processing.• Assist Director with financial aid audits, program reviews, and data requests; ensure timely andaccurate responses.Banner Systems Leadership:• Serve as the primary functional lead for Banner Financial Aid, including setup, configuration,rule tables, population selection, and job submission.• Lead annual rollover activities, new aid year setup, and ongoing Banner maintenance.• Partner with IT and functional offices to manage Banner upgrades, patches, testing, andimplementations.• Troubleshoot Banner processing issues, analyze errors, and implement corrective solutions.• Ensure data integrity and alignment between Banner Financial Aid, Student Accounts,Admissions, and other integrated systems.• Develop and maintain Banner-based reports, queries, and extracts to support operational andcompliance needs.Process Improvement and Automation:• Identify opportunities to streamline workflows through Banner functionality, automation, andthird-party integrations.Lead testing and validation of new processes, regulatory updates, and system enhancementsprior to production release.• Support continuous improvement initiatives focused on accuracy, efficiency, and servicedelivery.Leadership and Supervision:• Supervise and mentor operations staff; provide training on Banner functionality, financial aidregulations, and office procedures.• Establish priorities, manage workloads, and ensure processing deadlines are met.• Coordinate and provide scheduled and just-in-time training to staff in conjunction with theDirector and the Associate Director of Financial Aid for Student Engagement.• Participate in staff performance evaluations and professional development planning.• Serve as a member of the financial aid leadership team, contributing to strategic planning andoffice initiatives.Collaboration and Communications:• Act as a subject matter expert for financial aid processing and Banner systems for campuspartners.• Collaborate with Student Accounts, Registrar, Admissions, Institutional Research, and IT tosupport accurate data exchange and reporting.• Communicate complex regulatory and system changes clearly to technical and non-technicalaudiences.Minimum QualificationsBachelor’s degree required from an accredited institution.Minimum of five years of progressively responsible financial aid experience, including hands-onBanner Financial Aid experience (required).Strong working knowledge of Title IV regulations and financial aid compliance. Demonstratedexperience configuring and maintaining Banner Financial Aid rule tables and processes.Proven analytical, organizational, and problem-solving skills.Ability to manage multiple priorities and meet deadlines in a high-volume environment.Special Instructions to ApplicantsEmployment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.An unofficial transcript may be attached in the “Transcript” section.You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.Open Date05/19/2026Close DateJob CategoryAdministrative/ProfessionalRequisition NumberBenefitsTennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more.Quick Link