Assistant Vice President, Senior Production Support Specialist (Disaster Recovery)

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A leading financial institution in Malaysia is seeking a Senior Production Specialist with expertise in Disaster Recovery to join their highly dependable team. This role offers you the opportunity to play a pivotal part in ensuring operational resilience and business continuity across a diverse application portfolio. You will be at the heart of disaster recovery activities, production support, release management, and technical incident resolution, collaborating closely with infrastructure, database, network, and vendor teams. The organisation is committed to fostering an inclusive environment where your knowledge and skills are valued, providing flexible working opportunities and ongoing training to help you grow professionally. If you are passionate about supporting critical systems and thrive in a communal setting where teamwork and co-operation are celebrated, this position will offer you both challenge and reward.

• You will be responsible for end-to-end disaster recovery activities, including failover, fallback, and recovery coordination across multiple platforms, ensuring operational resilience and compliance with regulatory requirements.


• The role involves leading application deployments, releases, patch implementations, and production changes while maintaining up-to-date documentation and supporting post-implementation reviews.


• You will act as the technical focal point for production support, troubleshooting complex incidents, managing certificate lifecycles, administering operational tools such as CyberArk and JP1, and supporting governance, risk, and regulatory compliance initiatives.

What you'll do:

As a Senior Production Specialist Disaster Recovery based in Malaysia you will be entrusted with overseeing disaster recovery operations for a wide range of applications. Your day-to-day responsibilities will involve orchestrating failover fallback recovery exercises coordinating with various teams to ensure smooth execution. You will maintain comprehensive recovery procedures conduct regular tests update deployment runbooks provide guidance during actual recovery events. In addition you will lead application deployments releases patch implementations production changes verify successful rollouts perform health checks validate post-implementation outcomes. Acting as the technical focal point you will troubleshoot complex incidents analyse system behaviour manage certificate lifecycles administer operational tools like CyberArk JP1 support privileged credential onboarding batch scheduling job execution monitoring. You will also drive project delivery efforts review technical solution designs deployment approaches recovery plans operational support models provide hands-on expertise during migrations upgrades stabilisation periods. Finally you will support governance risk regulatory compliance initiatives prepare management reports dashboards respond to audit observations track remediation activities ensuring that all technology operations adhere to organisational standards.

• Act as the primary owner for all application-related disaster recovery activities across the organisation’s application portfolio by coordinating with infrastructure, database, network, and vendor teams for seamless recovery execution.


• Lead failover, fallback, and recovery operations during disaster recovery exercises and actual events while supporting validation processes and post-recovery assessments.


• Maintain, review, and test application recovery procedures regularly to ensure deployment runbooks and operational documentation are current and effective.


• Plan, coordinate, and execute application deployments, releases, patch implementations, and production changes across supported environments while performing deployment verification and health checks.


• Lead production cutover events including deployment validation, rollback execution, and recovery activities during implementation phases by collaborating with application owners and regional stakeholders.


• Act as the technical focal point for application-level production support by troubleshooting issues related to middleware integration and analysing logs to restore service availability.


• Manage certificate lifecycle activities such as renewal, replacement, installation, validation for application systems including APIs and payment gateways to ensure continuous service availability.


• Administer operational platforms like CyberArk and JP1 by supporting privileged credential onboarding, password rotation validation, batch scheduling, job execution monitoring, troubleshooting activities.


• Lead project delivery efforts including application migration, platform upgrades, infrastructure changes by reviewing technical implementation procedures and providing hands-on support during production cutovers.


• Support regulatory audit responses by preparing management reporting dashboards while ensuring compliance with policies procedures operational controls applicable regulatory requirements.

Your proven experience as a Senior Production Specialist Disaster Recovery will enable you to excel in this role. You bring deep expertise in disaster recovery planning coordination execution within enterprise environments particularly those subject to stringent regulatory oversight. Your collaborative approach allows you to work seamlessly with cross-functional teams ensuring successful failover fallback recovery operations during both exercises real-world events. You possess strong knowledge of deployment release management patch implementation production change processes always maintaining thorough documentation records. Your analytical skills empower you to troubleshoot diagnose resolve complex incidents involving middleware integration log analysis root cause identification restoring service availability efficiently. You have hands-on experience managing certificate lifecycles for APIs payment gateways external connectivity understand PKI HSM concepts implement security controls effectively. Operationally you are proficient administering platforms like CyberArk JP1 supporting privileged credential onboarding password rotation batch scheduling job execution monitoring troubleshooting tasks. Your track record includes leading project delivery efforts reviewing technical implementation procedures providing hands-on support during migrations upgrades stabilisation periods. You understand governance risk regulatory compliance requirements can prepare management reports dashboards respond promptly to audit observations track remediation actions diligently. Your excellent interpersonal communication skills foster collaboration co-operation among stakeholders vendors regional teams contributing positively to an inclusive supportive work environment. Finally your commitment to ongoing professional development ensures you remain knowledgeable adaptable ready to share your expertise through training opportunities team growth leadership initiatives.

• Demonstrated experience in disaster recovery planning coordination execution within large-scale enterprise environments ideally in financial services or regulated industries.


• Proven ability to lead failover fallback recovery activities during exercises actual events while collaborating effectively with cross-functional teams including infrastructure database network vendors.


• Strong knowledge of application deployment release management patch implementation production change processes coupled with meticulous attention to maintaining accurate documentation records.


• Expertise in troubleshooting diagnosing resolving complex incidents involving middleware integration log analysis root cause identification service restoration across multiple platforms.


• Hands-on experience managing certificate lifecycles including renewal replacement installation validation for APIs payment gateways external connectivity familiarity with PKI HSM concepts security controls.


• Operational proficiency administering platforms such as CyberArk JP1 supporting privileged credential onboarding password rotation batch scheduling job execution monitoring troubleshooting activities.


• Track record of leading project delivery efforts involving application migration platform upgrade infrastructure change technology modernisation reviewing technical implementation procedures providing hands-on support.


• Comprehensive understanding of governance risk regulatory compliance requirements relating to technology operations ability to prepare management reporting dashboards respond to audit observations track remediation actions.


• Excellent interpersonal communication skills enabling effective collaboration co-operation with internal external stakeholders vendors regional teams fostering supportive inclusive work environment.


• Commitment to ongoing professional development willingness to participate in training opportunities contribute positively to team growth leadership initiatives.

This organisation stands out as one of Malaysia’s most respected financial institutions renowned for its commitment to operational excellence technological advancement employee well-being. The company fosters an inclusive culture where every team member’s contributions are valued encourages collaboration co-operation across departments regions. Flexible working opportunities allow you to balance professional personal commitments while generous training programmes ensure continuous learning skill enhancement throughout your career journey. Supportive leadership prioritises growth development offering mentorship guidance so you can achieve your full potential within a nurturing environment. The organisation invests heavily in state-of-the-art technology robust operational frameworks empowering employees with the tools resources needed for success reliability resilience. By joining this team you become part of a network dedicated not only to business continuity but also communal achievement shared progress mutual respect trust empathy kindness loyalty interdependence underpinning every aspect of daily operations workplace relationships.

What's next:

If you are ready to make a meaningful impact on operational resilience disaster recovery within a supportive inclusive environment apply now!

Apply today by clicking on the link provided

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.