Mail Operations Supervisor

Job Description and Duties

Calling all present and future leaders! Do you thrive in fast-moving operational environments and enjoy supporting essential onsite teams? If so, Mail & Print Services has an exciting frontline leadership opportunity for you.

About the role:

• Provide frontline supervisory leadership for Vacaville Mail Operations and Legal Local Mail, ensuring secure, accurate, and timely processing of all incoming and outgoing mail.
• Lead and support essential onsite employees; set clear expectations; delegate daily and weekly tasks; and ensure service level agreements are met.
• Serve as subject matter expert and regularly operate high-speed inserters and other mail equipment (folding, metering, and related machinery).
• Ensure quality control procedures are followed for all checks prior to mailing; maintain secure mailroom access and shipment logging; oversee preparation of outgoing shipments.
• Maintain compliance with all mandatory USPS policies and procedures; leverage postal initiatives to reduce operational costs; ensure end-of-day checklist completion and sign-off.
• Maintain the administrative infrastructure that supports Vacaville Mail Operations and Legal Local Mail (procedures and job aids, production metrics, postal resources, inventory, reporting).
• Monitor production operations and provide weekly metrics to management; present operational summaries during leadership meetings.

Required Skills & Abilities

• Lead, supervise, direct, train, develop, monitor, motivate, appraise, and discipline staff.
• Analyze workflow issues and allocate/delegate work; design, plan, and implement policies, procedures, and workflows.
• Achieve results according to objectives; research and analyze information; interpret and apply laws, regulations, policies, and procedures to make proactive decisions.
• Resolve sensitive issues and manage multiple projects and tasks; work independently and as part of a team.
• Communicate professionally and effectively, verbally and in writing, with stakeholders; prepare accurate reports for internal and external audiences.
• Maintain regular and predictable attendance; uphold EEO principles; maintain a safe work environment; defend against fraudulent activities.

You will find additional information about the job in the .

Working Conditions

The successful candidate must reside in California upon appointment. 

S elected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with  expenses for attendance paid by State Fund.

Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

If this posting requires an SOQ, Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting a document that is not your own may be cause for disqualification from the hiring process

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Principles, practices, and techniques of personnel management and supervision.

• State Fund organization, Regional Office and Corporate functions, and business policies and practices.

• Time-management techniques for prioritizing and completing unit tasks for staff and self.

• Supervisor responsibilities for promoting Equal Employment Opportunity in hiring, development, and promotion.

• State Fund standard software applications; team-building and team-leading skills.

Benefits

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

Background Investigation

Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be  initiated .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Applicants must respond to the 3 prompts below. Responses should be typed, 12-point font, single-spaced, and no more than two (2) pages total. List each prompt followed by your narrative response and include name and JC in top left corner. Your SOQ must reflect your own work and provide clear, specific examples from your experience that demonstrate readiness for frontline supervision in Mail & Print Services.

  Prompt 1: Describe how your previous roles have prepared you to become a frontline supervisor in Mail & Print Services. Include examples of how you have supported daily workflows, helped coworkers, maintained accuracy in fast-paced environments, or demonstrated leadership qualities even without formal supervisory authority.

  Prompt 2: Explain your experience working in operational, production, or service environments where accuracy, timelines, and attention to detail were essential. Describe how you stay organized, follow procedures, handle pressure, and ensure work is completed correctly.

  Prompt 3: Provide an example of a time when you identified an issue or inefficiency in your work and took steps to improve it. Explain the situation, what you did, who you worked with, and the results or lessons learned.