Emergency Services Supervisor

Emergency Services SupervisorWould you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody's life.The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for "at-risk" youth.We are currently seeking a FT Emergency Services Supervisor at Broward Outreach Centers in Hollywood, FL.Job SummaryThe Emergency Services Supervisor (ESS) reports to the Assistant Centers Director (ACD) and is responsible for the day-to-day operations of the Emergency Services Department to include supervising the department staff and direct services to clients as needed. The ESS will represent The Caring Place at meetings concerning contracted services as directed by the Emergency Services Manager or Centers Director. The ESS will be responsible for assisting the Assistant Centers Director with compiling timely outcome reports per program guidelines and requirements, timecards, staff schedules, HMIS and other duties as assigned by Assistant Centers Director.Supervisory Responsibilities:Oversees the daily workflow of the Emergency Services Department/Client Resources Center at assigned CenterHandles discipline of employees in accordance with company policyLeads, trains and evaluates staffCore Duties/Responsibilities:Updates HMIS database accurately and in a timely manner to generate correct information for reportsUses independent judgment to recognize and identify symptoms of common mental illnesses, co-occurring, and substance abuseReviews case files with direct reports and keeps Assistant Centers Director informedAddresses performance issues in a timely manner and maintains a professional relationship with staffCommunicates professionally and with compassion when dealing with staff and clients, while maintaining a calm demeanorLeads by exemplary Christian testimony, and represents the Mission with community partners in a professional manner.Submits monthly billing and report outcomes to Assistant Centers DirectorEnsures that case activities are updated on a daily/weekly basisLeads staff file peer reviews of care plans to determine quantity and quality of care, and keeps Assistant Centers Director informedOversees the Client Resource Center to ensure that student activities are monitored, evaluations are up-to-date, and the confidentiality of each student's progress is maintainedSeeks out and maintains relationships with community resources that can benefit clientsLinks clients with community resourcesEnsures that Case Managers link clients with resources and documents case files in a timely mannerAttends graduations and meetings with community partners as requestedOversees the resolution of emergency situations occurring within the building on weeknights, weekends, and holidays when neededOversees fire drills/alarms and elevator alarms within the building, as well as securing the building during periods of extreme weather (i.e. hurricanes)Assists with coordinating street events/outreaches, and provides audio setup for company eventsWill lead and/or participate in devotions, prayers, or other ministry activities ex. outreach eventsMust be in agreement with and sign The Caring Place Statement of FaithPerforms other related duties as assignedEducation/Experience Requirements:Requires a High School diploma or GED and Addictions Training and/or Certification; Bachelor's degree in social work preferred, Certified Addictions Professional (CAP) a plus.Must have at least two (2) years of demonstrated experience working with the homeless populationMust be of good moral character, with knowledge of homelessness and addiction issues, and the ability to lead clients by exampleMust have excellent communication skills to work effectively with all contracted agenciesMust be able to exercise independent judgment within the general framework of approved case management techniques, existing laws, and within agency guidelinesMust have the ability to recognize symptoms of common mental, physical, co-occurring alcohol/substance abuse addictions to make proper assessment for care plans, referrals, and linkage with community resourcesMust have the ability to react quickly and calmly in an emergencyMust have competent administrative reporting skills and the ability to multi task.Must be computer literate and have experience with MS Office Suite (Word, Excel and Outlook)Physical Requirements:Must be able to sit for extended periods, and have the ability to lift and/or pull objects weighing up to 25 poundsMust also be able to see, hear and speak, in order to interact with staff and the general publicMust also be able to move around as needed to perform essential job dutiesPerks and Benefits:Day off for Birthday/Work AnniversaryEmployee DiscountsHolidays (12)Paid Time OffHealth Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)Company Paid Life insurance403b Retirement Plan with 3% matchOnly qualified candidates will be considered. Level 2 Background Screening is required. The Caring Place (@Miami Rescue Mission and Broward Outreach Centers is a drug-free workplace and Equal Opportunity Employer.