BDC Service Representative

For over fifty years, Cornerstone Auto Group has experienced continuous growth and evolution through generations of family ownership. Being family owned has its rewards. We operate on a set of standards that you don't find at other dealerships. Our mission is to foster meaningful connections with both our customers and employees. Learn more about our story of success and dedication to excellence.We firmly believe in investing in the success of our team members. We are dedicated to supporting you on your journey toward personal and professional development through comprehensive initiatives aimed at unlocking your full potential and fostering your career advancement. This unwavering commitment to our employees has been recognized by our team members themselves, resulting in being honored as a Top Workplace in MN since 2018 and a Top Workplace USA since 2022. We are looking for someone to join us in the role of Service Scheduler.Benefits that we offer:Paid Training and DevelopmentPaid Time Off (PTO)Flexible Schedule 40 Hour WorkweekCareer Path and Promotion OpportunitiesFree College Education through Strayer Online UniversityMultiple health care options with corporate contributionFree health care option for employeeDental Insurance w/Corporate MatchFree Basic Life Insurance valued at $15,000HSA401K w/Corporate MatchVision InsuranceAccident and Critical IllnessShort- and Long-Term DisabilitySupplemental Life InsuranceEmployee Assistance ProgramWellness Program with Fitness DiscountsAuto Sales, Service, Parts, and Accessories DiscountsAdditional Employee Discounts and PerksPrimary duties will consist of but not limited to:Answer all incoming phone calls or internet leads to schedule appointmentsMake customer satisfaction calls regarding sales, warranties, pricing, and complaints; accurately document the customers response and forward to the appropriate advisor or managerBe proactive and make calls to set appointments on the following:Recalls, required maintenance, declined serviceMaintain a professional appearanceEducation and/or Experience:High School Diploma or equivalentExperience with customer service 2 yearsExcellent computer skillsQualifications and Requirements:Current, valid Drivers License with a driving record that meets insurance company standardsWilling to submit and the ability to pass a pre-employment background check and drug screenAbility to multi-task using multiple computer programs and software simultaneouslyExcellent communications skills, both verbal and writtenGood working relations with customers by providing courteous, efficient and professional serviceDetail-oriented, professional appearance and strong work ethicAbility to work in a fast-paced work environmentMust be able to work flexible hoursOur Values: We value our relationships. We do whats right, whats honest. We aim for excellence. We listen to really understand. We take action. We show respect. We work as teams. We strive to improve, learn. We greet each day with gratitude. We celebrate what we do together.The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable. #J-18808-Ljbffr