Senior Manager, Relationship Management, HFS

About Northern TrustAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Senior Manager, Product Control and Relationship Management, Hedge Fund ServicesSummaryThe Senior Manager, Product Control and Relationship Management will lead a Hedge Fund Services team responsible for valuation, profit and loss reporting, pricing substantiation, positional risk reporting, and client relationship support.This role oversees work allocation, develops team members, monitors client profitability, and partners across the business to improve service delivery, efficiency, and client outcomes.Major DutiesManage day to day activities for the Hedge Fund Services Product Control and Relationship Management team, including work allocation, prioritization, and delivery timelines.Oversee valuation, profit and loss reporting, pricing substantiation, and positional risk reporting processes.Lead staffing, performance management, career development, salary administration, and disciplinary processes.Assign client accounts to relationship managers based on service needs, relationship complexity, and team capacity.Partner with sales teams, relationship managers, internal groups, and senior stakeholders to anticipate client needs and resolve issues.Prepare and present consolidated quarterly reporting on new business progress, client activity, and team results.Monitor client profitability by assessing market conditions, identifying cross selling opportunities, and supporting pricing decisions.Recommend policy updates, redesign workflows, and resolve complex issues that require sound judgment across multiple disciplines.Execute strategic business priorities while balancing operational requirements, client service expectations, and process improvement opportunities.Encourage participation, teamwork, accountability, and clear communication across the team.Qualifications & ExperienceCollege or University degree and/or equivalent relevant work experience preferred.Related industry qualification preferred.Extensive experience in Hedge Fund Services, product control, fund administration, relationship management, or a similar financial services function.Strong functional and industry knowledge, with the ability to apply technical expertise to complex client and business issues.Experience leading teams, setting priorities, managing performance, and developing talent.Excellent verbal and written communication skills, with the ability to engage clients, business partners, and senior stakeholders.Strong organizational skills, with the ability to manage competing priorities and deliver accurate work on time.Flexible and adaptable, with strong technical skills and systems knowledge.#LI-MG1#HybridSalary Range:$137,400 - 240,400 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.Work AuthorizationApplicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Working with UsAs a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at View email address on click.appcast.io, or alternatively you can discuss your individual requirements with the recruiter you are working with. SummaryLocation: Chicago, ILType: Full time