IT Site Support Specialist

Job Description

Job Description

Description

The main goal of this position is to be responsible for troubleshooting any needs of their sites and to be hands on for any project work that is coming. There is both a Service Desk and Remote Operations team that will get and try to resolved tickets first. In this position, it'll be important to have experience troubleshooting PC hardware. Examples include: troubleshooting any device that is not working properly, such as monitors, mice, keyboards, and RF guns. They also have mobile devices in their environment that they would be asked to troubleshoot when needed. These could include mobile phones or iPad devices, both IOS and Apple. Experience with installation of hardware/software is also required. You will not be expected to be an expert in network connectivity. However, Amcor would like to have an individual that understands how networks connect and could provide basic troubleshooting if there is an outage before escalating to another team.

About the role

The IT Support Specialist is a key player in delivering standard solutions that support processes at mulitple sites and is responsible for:

Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.

Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).

Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.

Ability to support (L3) for Server and Virtualization environment

Communication & Education: Provide clear communication on upcoming changes and projects, implement best practices to sites and support end-user training.

Ensure operational activities aligns with global IT standards and security policies.

Key Job Accountabilities

Group IT Level

Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.

Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with

Responsible for the quality of the IT services delivery at the sites

Project leadership in their sites for all IT infrastructure and support process changes for IT shared services

Coverage of critical issues at the sites

Security (alignment with IT policies)

Documenting (knowledge base, procedures, help guides, etc.)

Asset Management

Technical Support

Installing / repairing hardware

Application/software troubleshooting

Printer and multi-function device management

Data backup and restore

Infrastructure Testing

Network/Servers Support

Support for setup and configuration of LAN switches and Access Points (wired and wireless)

Management of the network documentation

Management of the monitoring tools used to monitor the network equipment and servers

Maintaining and administering server related activities such as patching, updates etc.

End User Support

User management (onboarding/offboarding, updates)

Major events support

Site events support

Support end user education

Qualifications and Requirements

Technical education in computer science or equivalent experience/studies. Bachelor’s degree in computer science is advantageous

Any Windows/Cisco certifications are a plus

ITIL Foundations desirable

Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas

Ability to multitask and handle high volumes in a fast-paced and demanding environment

Strong interpersonal and communication skills

Strong Troubleshooting skills

Fluency in English communication (spoken, written); other languages will be considered an advantage

Project experience is advantageous

Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems

Knowledge of server virtualization

Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)

Good knowledge of TCP/IP and basic Networking

About the role

The IT Support Specialist is a key player in delivering standard solutions that support processes at mulitple sites and is responsible for:

Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.

Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).

Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.

Ability to support (L3) for Server and Virtualization environment

Communication & Education: Provide clear communication on upcoming changes and projects, implement best practices to sites and support end-user training.

Ensure operational activities aligns with global IT standards and security policies.

Key Job Accountabilities

Group IT Level

Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.

Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with

Responsible for the quality of the IT services delivery at the sites

Project leadership in their sites for all IT infrastructure and support process changes for IT shared services

Coverage of critical issues at the sites

Security (alignment with IT policies)

Documenting (knowledge base, procedures, help guides, etc.)

Asset Management

Technical Support

Installing / repairing hardware

Application/software troubleshooting

Printer and multi-function device management

Data backup and restore

Infrastructure Testing

Network/Servers Support

Support for setup and configuration of LAN switches and Access Points (wired and wireless)

Management of the network documentation

Management of the monitoring tools used to monitor the network equipment and servers

Maintaining and administering server related activities such as patching, updates etc.

End User Support

User management (onboarding/offboarding, updates)

Major events support

Site events support

Support end user education

Qualifications and Requirements

Technical education in computer science or equivalent experience/studies. Bachelor’s degree in computer science is advantageous

Any Windows/Cisco certifications are a plus

ITIL Foundations desirable

Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas

Ability to multitask and handle high volumes in a fast-paced and demanding environment

Strong interpersonal and communication skills

Strong Troubleshooting skills

Fluency in English communication (spoken, written); other languages will be considered an advantage

Project experience is advantageous

Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems

Knowledge of server virtualization

Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)

Good knowledge of TCP/IP and basic Networking

Job Type & Location

This is a Contract position based out of Batavia, IL.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Batavia,IL.

Application Deadline

This position is anticipated to close on Aug 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.