ServiceNow Developer
Smart IMS
Education:
Required Technical Skills :
Preferred Skills :
- Bachelor's degree in a relevant field from an accredited College/University is preferred.
- lternative Path: If the candidate does not possess a relevant four-year degree, an additional four years of relevant work experience will be required.
- Minimum of 8 years of Information Technology experience.
- ServiceNow Certified System Administrator (CSA) certification.
- Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend configuration and/or App Engine Studio).
- Strong oral and written communication skills, including the ability to collaborate effectively with technical teams, stakeholders, and customers.
- Work independently with minimal supervision or as part of a cross-functional development team to deliver time-sensitive tasks and platform enhancements.
- Participate in requirements gathering, technical design discussions, and peer reviews to ensure solutions meet business and technical standards.
- Develop and maintain technical documentation, including configuration details, integration specifications, and operational runbooks.
Required Technical Skills :
- Leverage AI capabilities (AI specific tools are CoPilot and playwright) in daily work to improve productivity and solution quality (e.g., accelerating troubleshooting, code review, documentation, and automation design).
- Knowledge of users, groups, roles
- Experience creating, modifying, troubleshooting ACLs (Access Control Rules)
- Experience using Flow Designer, including approvals, task orchestration etc
- Experience with automated testing and quality practices: ATF (Automated Test Framework)
- Strong understanding of the ServiceNow data model (tables, inheritance, dictionary attributes), update sets
- Develop, enhance, and maintain ServiceNow client-side and server-side scripting, including Client Scripts and Business Rules.
- Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder / Service Portal, Workspaces.
Preferred Skills :
- ServiceNow application development experience in two or more of the following areas:
- ITSM modules including Incident, Change, Problem, and Knowledge Management
- SPM modules including Demand and Project Portfolio Management (PPM)
- Integrations using REST APIs, including data imports/exports and Transform Maps, Auth/JWT, MID Server, Integration Hub spokes, error handling/retries, and monitoring
Vacancy posted 4 days ago
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