Lead Technician

Job Description

Job Description

Job Title:  Lead Technician

Location: Wilmington, NC

Salary: $30/hr - $35/hr

Job Type: Permanent Full - Time

Step into a leadership role with a growing residential smart-home integration company that values technical excellence and craftsmanship. This is a hands-on position where you'll lead complex, high-end smart-home projects, work directly with homeowners, and be recognised and rewarded for delivering outstanding customer experiences.

About the Role:

As Lead Technician, you will take ownership of end-to-end installation, integration, and commissioning of residential smart-home systems, ensuring projects are delivered on time and to a high technical standard. You will oversee on-site work, guide junior team members, and serve as the primary technical point of contact for both customers and the Project Manager/Owner. Your work will directly impact system performance, client satisfaction, and the company's reputation for quality.

Key Responsibilities:

• Lead on-site installation, configuration, and integration of residential smart-home systems, including control platforms, audio/video, networking, lighting control, and motorized shades.
• Oversee and coordinate daily project activities, ensuring work is completed according to plans, timelines, and quality standards.
• Perform advanced system programming, testing, and commissioning to deliver fully functional, user-friendly solutions.
• Diagnose and resolve complex system issues, providing structured troubleshooting and clear documentation of findings and resolutions.
• Interface directly with homeowners and contractors on-site, communicating project status, system capabilities, and any required changes.
• Mentor and support junior technicians, delegating tasks and providing on-the-job training to ensure consistent workmanship.
• Collaborate with the Owner/Project Manager on project planning, equipment needs, and technical approach for upcoming jobs.
• Maintain a clean, organised job site and ensure proper use and care of company vehicle, tools, and equipment.

Key Requirements:

• 5+ years of field experience specifically in residential home integration, working for a smart-home integration company.
• 2+ years of experience functioning as a Lead Technician on residential integration projects.
• 5+ years of hands-on networking experience, including router/switch configuration, Wi-Fi deployment, and network troubleshooting.
• 2+ years of control-system programming experience with at least one major home-automation/control platform.
• Proven experience installing, integrating, and servicing home automation, audio/video, networking, lighting control, motorized shades, structured wiring, and system integration.
• Strong troubleshooting skills with the ability to methodically identify and resolve complex system and network issues.
• Ability to read and interpret plans, schematics, and documentation, and translate them into practical on-site implementation.
• Professional communication skills with the ability to work directly with homeowners, builders, and other trades.
• Reliable transportation to the office/shop for dispatch and willingness to work a Monday-Friday, 8:00 AM-5:00 PM schedule.
• Ability and willingness to supply and maintain your own hand tools appropriate for the role.

Desirable Skills:

• Experience with Control4, Savant, Crestron, or similar residential control platforms.
• Background in security systems and Alarm.com integrations.
• Experience with Lutron lighting and motorized shade solutions.
• Proven experience selling or upselling motorized shades or related smart-home solutions.
• Exposure to additional home-automation platforms and ecosystems.
• Prior experience leading multiple projects or crews in a residential integration environment.

Qualifications:

• High school diploma or equivalent required; technical trade school or associate degree in electronics, IT, or related field preferred.
• CEDIA certification preferred at hire; if not certified, must be capable of passing the CEDIA Integrated Systems Technician (IST) exam.
• Commitment and ability to obtain/pass the CEDIA IST certification wit