Operations Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

iFOAM of Alpharetta is a locally owned insulation contractor backed by a national brand and a team of industry experts. We serve residential retrofit customers as well as new home, light commercial, and metal structure builders across the northern metro Atlanta area (north of I-285 in Fulton, Forsyth, Gwinnett, and Cherokee counties). We are currently expanding our team with driven individuals who are looking for an opportunity to grow and make a meaningful impact.

We are looking for an Operations Manager to lead day-to-day execution and field operations for iFOAM of Alpharetta, providing direct leadership and support to our technicians and crew leads. Starting as a hands-on player-coach, this role expands as our fleet grows, offering a clear path to advance into a General Manager role.

Responsibilities:

• Team Leadership & Talent Development: Source, hire, train, coach, and mentor technicians and crew leads on proper techniques, safety, customer service, and SOP compliance. Facilitate regular "Toolbox Talks," tech ride-a-longs, and check-ins to build high-performing teams.
• Field Oversight & Technical Support: Maintain high field visibility to supervise technicians and subcontractors. Troubleshoot complex installs, perform job site spot-checks, and ensure compliance with building codes and safety regulations to minimize accidents.
• Job Verification & Performance Tracking: Review daily job checklists against bids and equipment data, sign off daily, and escalate metric, yield, or quality discrepancies to leadership with corrective action plans. Present operating KPIs at weekly leadership reviews. 
• Estimating & Operations Readiness: Scope and estimate complex jobs, review sales bids, coordinate scheduling with the Sales Administrator, and ensure daily crew prep, equipment readiness, and material stocking.
• Customer Service & Communication: Foster a "Customer First" environment by serving as the primary field point of contact for builders, superintendents, and homeowners. Discuss options, trade-offs, and resolve issues or complaints promptly.
• Equipment & Inventory Management: Own preventive maintenance and equipment readiness (e.g., Graco Reactors, pumps, generators, rigs) against machine hours. Manage inventory par levels, perform daily load-outs, conduct vehicle inspections, and minimize equipment downtime.
• Administration & SOP Ownership: Own field SOPs (site safety, checklists, verification, site prep, close-out). Approve timecards in ServiceTitan in compliance with wage and hour laws, protect company property, and travel throughout the service area as needed.

  Required Qualifications:

• High School Diploma or GED; vocational/technical degree in a construction-related field preferred.
• 4+ years of construction operations, project management, or field supervision experience, including 2+ years under a licensed general contractor (with verifiable documentation).
• 4+ years directly leading and managing crews of field employees in construction.
• Able to read and understand construction drawings, plans, well as site and safety specifications.
• Valid driver’s license, clean driving record
• Willingness to adapt and grow through hands-on experience.

Preferred Qualifications:

• Industry certifications (e.g., BPI Building Analyst, SPFA PCP, OSHA 30, or PMP).
• Hands-on insulation experience: spray foam, blown-in, batt, and air sealing.
• Knowledge of building science, envelope principles (insulation, air sealing, moisture, ventilation)
• Mechanically inclined
• Strong operations management background, including resource allocation, tech utilization, cost containment, job financial reports, and running weekly meetings.
• Proficiency with field service software (ServiceTitan preferred), tech tools, spreadsheets, and safety regulations for construction.
• Familiarity with EOS or similar business execution frameworks.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to:
  • Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
  • Use vision abilities including: close, distance, peripheral, depth, and color.
  • Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
  • Lift, move, and hold up to approximately 50 lbs.
  • Wear required PPE, including supplied-air or air-purifying respirators.
  • Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.
  • Must be able to drive a motor vehicle (day and evenings) for extended time periods