Technical Program Manager
$60 - $65 per hourCynet Systems
Job Title
Job Overview: Pay Range: $60hr - $65hr
Responsibilities
- Conduct testing to ensure device and service configurations comply with industry standards for secure service enablement.
- Perform and protocol testing including header validation, status code verification, API testing, and performance analysis.
- Validate SSL and TLS certificates including chain of trust, expiration, revocation status, and compatibility.
- Analyze and test authentication and authorization mechanisms including token-based security.
- Perform log analysis using network traces and application logs to troubleshoot and identify root causes.
- Support partners by managing technical issues and ensuring timely resolution.
- Track and triage bugs, prioritize issues, and coordinate with engineering teams for resolution.
- Communicate effectively across teams and stakeholders to support debugging and issue resolution.
- Facilitate pre-launch testing by supporting partners with guidance and troubleshooting.
- Verify issues on test devices and align findings with partner teams.
- Host meetings with partner teams to provide updates and ensure alignment.
Requirement/Must Have
- 8–12 years of experience in computer or software technology.
- Minimum 4 years of experience working with enterprise customers.
- Strong knowledge of SIP and MSRP protocols.
- Good understanding of IMS and RCS architecture.
- Experience in protocol-level debugging including SIP, MSRP, and TCP.
- Experience with Android application debugging including log analysis and command-line tools.
- Experience with bug tracking tools and understanding of bug lifecycle.
- Strong verbal and written communication skills.
Responsibilities
- Lead technical testing and validation activities.
- Manage partner issues and ensure timely resolution.
- Perform protocol and security testing.
- Analyze logs and troubleshoot system issues.
- Coordinate with cross-functional teams for delivery.
- Support partner QA testing and pre-launch activities.
Should Have
- Experience in telecommunications and networking infrastructure.
- Experience with mobile technology solutions and applications.
Skills
- Strong analytical and debugging skills.
- Effective communication and stakeholder management.
- Problem-solving and decision-making abilities.
- Ability to manage multiple priorities and timelines.
Qualification And Education
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- Equivalent experience may be considered.
Vacancy posted 5 days ago
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