Technical Program Manager

Job Title

Job Overview: Pay Range: $60hr - $65hr

Responsibilities

• Conduct testing to ensure device and service configurations comply with industry standards for secure service enablement.
• Perform and protocol testing including header validation, status code verification, API testing, and performance analysis.
• Validate SSL and TLS certificates including chain of trust, expiration, revocation status, and compatibility.
• Analyze and test authentication and authorization mechanisms including token-based security.
• Perform log analysis using network traces and application logs to troubleshoot and identify root causes.
• Support partners by managing technical issues and ensuring timely resolution.
• Track and triage bugs, prioritize issues, and coordinate with engineering teams for resolution.
• Communicate effectively across teams and stakeholders to support debugging and issue resolution.
• Facilitate pre-launch testing by supporting partners with guidance and troubleshooting.
• Verify issues on test devices and align findings with partner teams.
• Host meetings with partner teams to provide updates and ensure alignment.

Requirement/Must Have

• 8–12 years of experience in computer or software technology.
• Minimum 4 years of experience working with enterprise customers.
• Strong knowledge of SIP and MSRP protocols.
• Good understanding of IMS and RCS architecture.
• Experience in protocol-level debugging including SIP, MSRP, and TCP.
• Experience with Android application debugging including log analysis and command-line tools.
• Experience with bug tracking tools and understanding of bug lifecycle.
• Strong verbal and written communication skills.

Responsibilities

• Lead technical testing and validation activities.
• Manage partner issues and ensure timely resolution.
• Perform protocol and security testing.
• Analyze logs and troubleshoot system issues.
• Coordinate with cross-functional teams for delivery.
• Support partner QA testing and pre-launch activities.

Should Have

• Experience in telecommunications and networking infrastructure.
• Experience with mobile technology solutions and applications.

Skills

• Strong analytical and debugging skills.
• Effective communication and stakeholder management.
• Problem-solving and decision-making abilities.
• Ability to manage multiple priorities and timelines.

Qualification And Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Equivalent experience may be considered.