Community Health Advocate

About Altais:

At Altais, we're on a mission to improve the healthcare experience for everyone-starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people.

Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we're building a stronger, more connected healthcare system.

About the Role

Are you looking to join a fast-growing, dynamic team?

We're a collaborative, purpose-driven group that's passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.

The Community Health Advocate will assist members to locate and connect to needed services and resources in the medical system and community that will make it easier to manage their health. Partner with medical systems and community and assist members to problem-solve barriers to health conditions and navigate existing community and medical services. Identify resource gaps in medical and community services and support implementation of new services to close identified gaps.

You will focus on:

• Assesses psychosocial and social determinants of health needs for low risk members and documents assessment results or augments available information in appropriate systems
• Consults with or refers members to licensed staff (social worker, nurse case manager etc.) as required based on member social, health risk and medical complexity
• Establish relationships and partners with community resources, health plans and providers by participating in community engagement activities with local agencies e.g. faith-based organizations, community centers, government agencies, parks, recreation centers and schools
• Assists members with problem-solving barriers to health conditions by identifying, locating, connecting to and navigating needed community and medical system services, including visiting members, accompanying members to medical appointments and assisting members with completing forms to access needed services
• Actively engages, builds rapport and establishes trusting relationships and RS23 facilitates collaborative communication with members and member family support systems
• Identifies social determinants of health concerns/gaps, develops and documents a plan to address social and health disparities in accessing appropriate care and services
• Documents member updates and progress notes in appropriate systems and submits timely reports
• Actively participates in Interdisciplinary Team Meetings and reports updates on member needs and progress
• Files and makes necessary follow-up on mandated reporting, e.g. Adult Protective Services, Child Protective Services, etc.
• Other duties as assigned including occasional home visits as directed by Manager

The Skills, Experience & Education You Bring

• 3+ years in healthcare working directly with patients
• Communication and ability to work with various members of the clinical team.
• Electronic Health Record knowledge and ability to document following standards, policy and procedures.
• Time management and ability to manage a case load with minimal supervision.
• Medical assistant experience a plus.

The Base Salary for this position is $25.00 - $30.00/hr

In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

• Excellent medical, vision, and dental coverage
• 401k savings plan with a company match
• Flexible time off and 9 Paid Holidays

You Share Our Mission & Values:

Compassion

We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity.

Community

We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being.

Leadership

We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care.

Excellence

We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement.

Agility

We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, and experience.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our 'CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.