Phlebotomist

Job Summary Under the supervision of the Lab Manager, the Certified Phlebotomist performs a wide variety of patient care support services in the Laboratory. The incumbent works with various clinicians with different styles and requirements in a fast‑paced environment to complete direct patient care and administrative duties. The Phlebotomist maintains patient confidentiality in all verbal and written communications and provides empathetic and understanding care while working with ill students and concerned parents. Working closely with many people, the incumbent utilizes flexibility, multi‑tasking, critical thinking, and attention to detail while maintaining a professional demeanor and recognizing and responding to emergencies. Appointment Information Budgeted Salary: $29.13 hourly Benefits Level Eligibility: Full benefits Job Code Classification: CERT PHLEBOTOMY TCHN 1 (009391) Work Location: UC Santa Cruz Main Campus Union Representation: Patient Care Technical (EX) Benefits Medical, Dental & Vision Care Insurance Plans UC Retirement Plan Group Term Life Insurance Legal Insurance Pet Insurance 12 Paid Holidays plus accrued vacation and sick leave Reduced fees for alternative methods of transportation Discount at UCSC recreation facilities Schedule Information Full‑time, Fixed Percentage of Time: 80%, 32 Hours per Week Days of the Week: SHS Lab is open Monday through Friday Shift Includes: Day Job Duties Laboratory Support (60%) Performs phlebotomy Assists the Clinical Laboratory Scientists (CLS) with patient specimen collection, processing, and analysis. Operates and performs preventive maintenance of laboratory instruments, including urine dipstick analyzers and centrifuges. Prepares specimens for microscopy and microbiological cultures or sends them to a reference laboratory. Instructs patients in specimen collection and dispenses appropriate containers. Maintains working levels of laboratory supplies. Constantly performs multiple tasks: simultaneously serving several clinicians, monitoring patients, and managing phones and paperwork. Handles medical specimens for transport. Utilizes tact, discretion, and confidentiality in all communications with staff, students, families, and outside medical services. Identifies self by name and title in all communications and appropriately refers issues beyond the scope of practice to laboratory or supervisory personnel. Patient Testing (20%) Independently, after thorough training and competency testing, performs pre‑analytic testing of patient specimens for hematology (complete blood counts), urinalysis, and pregnancy testing after daily controls have been performed by the CLS. Administrative Tasks (10%) Assists CLS in the preparation of monthly statistical reports Maintains a log of laboratory results for all testing departments and an alpha filing system of laboratory reports. Generates billing forms as needed and reviews them for completeness and accuracy. Audits monthly reference laboratory billing. Answers telephone calls, takes complete messages as appropriate, and acts on them in a timely manner. Provides quality assurance by keeping records of outgoing lab work and returned results, researching problems, and contacting the reference lab when results are not available. Utilizes proprietary computer program, Point and Click, as well as the Laboratory Information System, Orchard/Harvest, to access patient information and billing system. Maintenance of Laboratory Work Area (10%) Maintains general cleanliness and order of the laboratory by general and special cleaning according to infection control guidelines. Responsible for maintaining working levels of test reagents, forms, and phlebotomy supplies. Maintains inventory of all forms. Required Qualifications Current License from the California Department of Public Health, Laboratory Field Services as a Certified Phlebotomy Technician I or II. Excellent oral communication skills. Excellent written communication skills. Excellent interpersonal skills with the ability to work effectively with diverse groups of people. Ability to contribute to a team effort, participate in a positive and cooperative manner during meetings, and respond well to supervision. Ability to work and communicate in a positive and cooperative manner with management and supervisory staff, medical staff, co‑workers, other health care professionals, as well as patients and their families, when providing information or services, helping when others are seeking assistance, and providing clarification or problem resolution. Ability to work independently with appropriate supervision, as well as cooperatively with professional and support staff. Ability to work under pressure with time constraints and frequent interruptions, with minute attention to detail. Ability to work on several tasks concurrently with frequent interruptions. Ability to organize and prioritize a high‑volume workload and function independently. Ability to handle difficult, sensitive, and confidential situations tactfully and with discretion. Demonstrated understanding of medical terminology. Ability to work with a variety of clinicians with different styles and requirements. Ability to be flexible. Special Conditions of Employment Current Certification from the California Department of Public Health, Laboratory Field Services as a Certified Phlebotomy Technician I or II. Selected candidate will be required to successfully complete a pre‑hire criminal history background check and a pre‑hire credentialing check. Selected candidate must pass the employment misconduct disclosure process. Must possess a current CPR certificate. Selected candidate will be required to take a TB test within 60 days of hire. Complete Health Insurance Portability and Accessibility (HIPAA) training within 30 days of hire. The selected candidate will be required to work all scheduled hours on‑site. Ability to wear proper safety attire (long pants, closed‑toe shoes, etc.) and personal protective equipment common in a laboratory setting. Ability to maintain appearance and conduct suitable for working in a professional setting. Will be required to comply with current Student Health Center employee health safety requirements for health care workers as defined by state and federal regulatory agencies. Selected candidate will be required to complete training within established time frames as directed including UC compliance training. The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program. Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. Safety Statement All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries. EEO/AA The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti‑Discrimination Policy. It is the policy of the University of California to undertake affirmative action and anti‑discrimination efforts, consistent with its obligations as a Federal and State contractor. #J-18808-Ljbffr University of California, Santa Cruz