Meetings/Events Operations professional Manager

Job Description

Job Description

We're seeking an experienced Meetings/Events Operations professional  Manager for our Client to lead the day-to-day operations of a global Meetings at Events program, manage event execution, coordinate stakeholders, oversee meeting logistics, and ensure a smooth transition to the incoming full-time hire.

Job Description:

Key Responsibilities:  Meeting Operations & Event Execution./ Manage meeting-tool setup/go-live, QA and scheduling./ Own meeting-request intake, triage, approvals, scheduling, and real-time changes for Account Team-Led meetings./ Oversee venue logistics and space planning (room setup, signage, access, attendee tracking, food & beverage, etc.)./ Provide on-site support at events globally, and step in to cover additional events alongside the Program Lead and other contractors based on concurrent event volumes.

Reporting, Analytics & Outcomes: Produce post-event recaps and analytics that track performance against event and FY OKRs, partnering with Marketing Analytics on pipeline attribution and ROI reporting.

Enablement & Communications: Own the creation, maintenance, and distribution of enablement materials (Know Before You Go guides, cheat sheets, best practices, calendar) for Sales, Marketing, and Sales GTM teams./ Own program communications, drafting field updates and bi-weekly progress reports for the Program Lead's review./ Coordinate training sessions and office hours, serve as the escalation point for meeting-request and approval questions, and manage event Slack channel support/Q&A.

Program Management & Documentation: Maintain and author the substance of the Meetings-at-Events Playbook, process documentation, and operating standards across first- and third-party events./ Act as the dedicated project manager for the Data + AI Summit (DAIS) planning meeting workstream, owning meeting notes, updates, and follow-ups, as support to the Program Lead./ Partner cross-functionally with Marketing, Product, Sales, and Event Tech to coordinate logistics, surface risks and dependencies to the Program Lead, and translate lessons learned into improved workflows./ Ensure a clean, well-documented handoff to the incoming full-time Meetings Manager at the end of the engagement.

Requirements:  Required Qualifications

4–5 years in meetings, events, or program management within a B2B enterprise software environment, including experience owning a program's day-to-day operations end-to-end.--/ Proven ability to step into an established program quickly and keep it running with minimal ramp-up.--/ Strong analytical and reporting skills, with the ability to turn data exports into clear insights and leadership-ready recaps (Google Sheets/Excel required; Tableau or AI/BI a plus).--/ Proven ability to configure tools, direct operational setup, manage meeting requests, track attendee data, run reporting, and directly oversee event go-live (hands-on configuration experience with tools like Jifflenow and RainFocus is a plus).--/ Experience coordinating event logistics, meeting space, and budgets.--/ Highly organized and detail-oriented, with the ability to manage multiple workstreams, stakeholders, and event timelines accurately under pressure.--/ Excellent written and verbal communication skills, with the ability to author clear enablement materials and program playbooks.--/ Self-starter comfortable operating independently on execution while aligning to the Program Lead's strategy, and able to document and hand off work cleanly.--/ Familiarity with Salesforce and Asana is a plus.--/ May need to work “off hours” to align with regional teams in other timezones.--/ Travel required to support on-site event execution.