Automotive Service BDC Representative

Job Description

Job Description

Benefits:

• Flexible schedule
• Paid time off
• Paid training
• Work from home
• Overtime offered when available
• Career Growth Opportunities 

Job Summary:

The Automotive Service BDC Representative is responsible for taking inbound service calls from prospective customers interested in getting their vehicle serviced. In addition, making outbound calls to prospective clients to schedule service appointments. This role involves contacting potential service customers, understanding their needs, providing information about available dates and times, and scheduling appointments for them to visit the dealership service department. The ideal candidate will have excellent communication skills, a customer-focused attitude, and a strong interest in the automotive industry.

Responsibilities 

• Receive inbound calls and place outbound calls 
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions in various dealership service schedulers
• Attend trainings to maintain up-to-date skills and knowledge
• Appointment scheduling
• Outbound calling and texting efforts 

Qualifications

• High school diploma/GED
• Previous experience as a Automotive Business Development Representative or in a similar role is preferred 
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Bilingual preferred, but not mandatory

Working Conditions:  

• Must have quiet work environment.
• Must have fully reliable high-speed home internet
• This is an office-based role with extensive phone and computer use

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off
• Paid training
• Work from home
• Overtime offered when available
• Career Growth Opportunities 

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Supplemental Pay:

• Bonus opportunities
• Overtime opportunities
• Paid Dealership Referral Bonus

Work Location: Remote

Depending on experience