Resident Specialist-Fairway

Resident Specialist

We're currently seeking a Full-Time Resident Specialist for our multi-family portfolio of properties. Candidate will work at our luxury apartments complex, The Villas at Fairway, Piscataway, NJ.

Position Overview: The Resident Specialist serves as a crucial liaison between the leasing office, maintenance team, and residents, ensuring smooth daily operations and fostering excellent resident engagement.

This role involves managing resident feedback, coordinating service requests, and maintaining strong communication with the maintenance team to guarantee timely repairs and unit turns. The Resident Specialist oversees renters insurance compliance, handles lease renewals, and organizes the property for move-ins and move-outs.

In addition to operational tasks, the Resident Specialist assists with community event planning and budgeting, manages the clubhouse and amenities, and engages residents through LOFT and social media platforms. This position plays a vital role in ensuring that the community runs efficiently and remains a welcoming environment for all residents.

Responsibilities

Resident Profile Management:

• Interact with residents daily and record status of resident household in RealPage to "Know Thy Resident"
• Monitor and respond to resident feedback via J Turner, focusing on addressing work order surveys.
• Directly respond to all internal satisfaction surveys and follow up with residents to resolve issues.

Service Request Coordination:

• Print and review daily service requests and assign time frames in collaboration with the maintenance team.
• Ensure service requests have documented Permission to Enter (PTE).

Maintenance Team Communication:

• Maintain ongoing communication with the maintenance team throughout the day to monitor progress on tasks and appointments. Follow up with residents to keep them aware of when services may occur if emergencies arise.

Lease Renewals:

• Regularly review the renewal report and contact residents with upcoming lease expirations.
• Process and finalize lease renewals with all necessary documentation.
• Document and understand why residents are leaving and what may be done to prevent them from submitting notices and staying as residents.
• Help set expectations for the resident's move-out process, including fees and MTM charges, PMOIs, Move-Out inspections, and final day operations.

Renters Insurance Compliance:

• Review and ensure all residents have current renters' insurance per community policies.
• Communicate with residents who are no longer in compliance or in a pending period to ensure there is no gap in service
• Communicate with the community manager on-site to charge non-compliance fees to residents.

Move-in/Move-out Coordination:

• Participate in the walk/turn process to assess unit readiness for new or departing residents.
• Assist to schedule unit turns and organize the property for efficient move-ins and move-outs.

Planning & Budgeting:

• Assist with the planning and budgeting of community events in collaboration with the Community Manager and Concierge team.

Community Calendar & Communication:

• Maintain an updated community calendar, ensuring key events like move-ins/outs and inspections are scheduled.
• Engage with residents through ActiveBuilding and create meaningful interactions by celebrating personal milestones.

Clubhouse & Amenity Management:

• Ensure the clubhouse and amenities are well-maintained, stocked, and regularly cleaned.
• Coordinate the replenishment of refreshments and supplies.

Social Media Management:

• Regularly update the community's social media platforms with high-quality content showcasing the community lifestyle and promoting available units.

Office Supply Management:

• Track and order office supplies within the assigned budget to ensure the office remains stocked and functional.

Qualifications

Qualifications and Skills:

• Strong communication and organizational skills.
• Ability to multitask and manage time effectively.
• Experience in property management or customer service is preferred.
• Familiarity with social media platforms.
• Basic understanding of maintenance coordination and lease management.
• Basic MS Office knowledge.

Key Performance Metrics (Balanced Scorecard):

• Satisfactory Property Renewal Rate
• 100% update of Resident Profile (KTR) on a monthly basis
• Achievement of Resident Event Budget

In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits, life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement. Also includes on-site company fitness gym, discounts on housing and home appliances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.