Manager, Customer Success - Upmarket New United States, Remote

Customer Experience Customer Success Specialist (Remote) The application window is expected to close on: 10/20/2026 At Cisco, we help customers turn technology investments into real business outcomes. We are looking for a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments. In this role, we combine deep networking expertise, AI‑driven insights, and a strong understanding of customer deployments to help customers adopt software faster, reduce risk, and realize value. We create and guide Technical Adoption Plans (TAPs) that connect customer goals to action. We work across Customer Experience, Sales, Partners, and Product teams to support onboarding, accelerate adoption, improve renewals, and uncover growth opportunities. This is a highly visible role with broad impact. It is a great fit for someone who enjoys solving complex technical challenges, influencing strategy, and helping customers get the most from Cisco. We'd love to meet you! What You'll Do Lead adoption strategy for large, strategic customers with complex enterprise deployments. Create and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewal priorities, and overall account strategy. Use telemetry, AI‑driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps. Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews that help customers move forward with clarity and confidence. Partner with Customer Experience Managers, Customer Success Managers, Sales, Partners, and other Cisco teams to coordinate adoption efforts and improve customer outcomes. Communicate complex technical concepts, architecture choices, and tradeoffs clearly to executives, technical teams, and cross‑functional stakeholders. Bring customer feedback into Cisco's product teams, help prioritize high‑value improvements, and contribute to better usability, serviceability, and adoption experiences. Stay current on Cisco technologies, AI advancements, industry trends, and the competitive landscape so we can guide customers with confidence. Minimum Qualifications Bachelor's degree with 8+ years of related experience, or Master's degree with 6+ years of related experience, or PhD with 3+ years of related experience, or equivalent relevant work experience. Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD‑Routing. Advanced networking certification such as CCNP, CCIE, or equivalent relevant certification expected. Preferred Qualifications Experience using telemetry, analytics, or AI‑driven insights to guide adoption planning and execution. Strong facilitation skills across executive briefings, customer workshops, and technical reviews. Experience building scalable enablement programs and driving adoption that supports renewals and growth. Additional certifications aligned to current industry trends are a plus. Why Join Us We are building a team that helps customers move from deployment to full value realization. In this role, you will influence strategy, shape adoption outcomes, and help strengthen the connection between customer needs and product improvements. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. We work as a team, collaborating with empathy to make big things happen on a global scale. Message to Applicants Applying in the U.S. and/or Canada The starting salary range posted for this position is $140,200.00 to $190,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate’s hiring location, market conditions, job‑related skillset, experience, qualifications, education, certifications, and/or training. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, including medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long‑term disability coverage, and basic life insurance. U.S. employees are eligible for paid time away as described: 10 paid holidays per full calendar year, plus 1 floating holiday for non‑exempt employees. 1 paid day off for employee’s birthday, paid year‑end holiday shutdown, and 4 paid days off for personal wellness as determined by Cisco. Non‑exempt employees receive 16 days of paid vacation per full calendar year, accrued at a rate of 4.92 hours per pay period for full‑time employees. Exempt employees participate in Cisco’s flexible vacation time off program with no defined limit. 80 hours of sick time off provided on hire date and each January 1st thereafter, up to 80 hours unused sick time carried forward from one calendar year to the next. Additional paid time away may be requested to deal with critical or emergency issues. Optional 10 paid days per full calendar year to volunteer. For non‑sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance‑based incentive pay on top of base salary, split between quota and non‑quota components, subject to the applicable Cisco plan. Cisco is an affirmative action and equal opportunity employer and will consider applicants with arrest and conviction records on a case‑by‑case basis. Cisco is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, national origin, ancestry, citizenship, disability, veteran status, or any other legally protected basis. #J-18808-Ljbffr 6Sense