Oxford Suites Pismo Beach - Housekeeping Manager

Housekeeping Manager

At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.

What We Offer: Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities

Position Summary: The primary responsibility of the Housekeeping Manager is to manage and oversee the hotel housekeeping staff, providing leadership through active participation in daily tasks. This position ensures the standards of cleanliness and sanitization of the hotel are achieved and maintained to provide the highest level of guest satisfaction. The role involves assisting with budgeting and maintaining labor hours while adhering to company policies.

Essential Duties & Responsibilities: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Housekeeping Management (40%):

• Manage, lead, train, evaluate, counsel, and discipline housekeeping staff in accordance with company policy
• Manage time and attendance records, including scheduling, ensuring compliance with company policies, scheduled breaks and overtime regulations, and addressing any discrepancies in a timely manner
• Prepare assignment sheets for Housekeepers and determine duties for the rest of the staff
• Actively participate in daily housekeeping tasks and ensure team adherence to operational standards
• Hold regular staff meetings to communicate information, update, and listen to staff concerns or comments
• Provide guidance, motivation, and development feedback to housekeeping staff

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Operations and Administration (30%):

• Establish, conduct, and maintain standards of quality control for regularly scheduled cleaning programs (e.g., floor care, deep cleaning, mattress flipping)
• Assist in maintaining inventory control and budgeting of products; adhere to corporate pricing
• Assist in maintaining productivity management for housekeeping and laundry through labor cost control
• Work with the property management team to develop, implement, and follow through on operational programs and procedures
• Attend hotel management meetings and assist with tracking departmental expenses in collaboration with the property management team

Guest Relations (10%):

• Interact with and acknowledge guests, identifying issues and resolving problems promptly
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Other (20%):

• Coordinate effectively with the front desk, maintenance staff, and property management team to address areas requiring attention
• Participate in the Manager on Duty (MOD) program
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Perform other duties as necessary to ensure smooth hotel operations

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

Core Skills and Values:

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Managerial Focus – Establishes clear expectations, monitors performance and gives feedback
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance - Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

Preferred Education & Experience:

• High School Diploma or GED preferred
• Housekeeping / cleaning services experience required
• 3+ years of management experience preferred
• Hospitality / hotel work experience preferred

Job Requirements:

• Proof of eligibility to work in the United States
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

Physical Requirements:

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.