Guest Services Coordinator

Guest Services Coordinator Come join the team at HCI Sports & Fitness! As a premier sports and fitness center located in Bee Cave, we're looking for a proactive, dependable part-time Guest Services Coordinator to help ensure our facility operates smoothly while creating an exceptional experience for members and guests. If you enjoy staying active, take pride in maintaining a clean, organized environment, and would thrive in a fast-paced sports facility, then this position is for you! At HCI Sports & Fitness, we're more than a fitness and sports brandwe're a movement. We empower our family-oriented community at all fitness levels to push limits, fuel performance, and live boldly through smart training and state-of-the-art spaces. From gym culture to group fitness to youth and adult sports, we pride ourselves on offering a clean, safe, and welcoming environment for everyone! What You'll Do: Take ownership of daily operational responsibilities to help ensure a clean, safe, and organized sports and fitness facility Create a welcoming experience by providing exceptional service to members, guests, and visitors throughout every interaction Ensure all members and guests are properly checked in and that required waivers and passes are completed before participating in facility activities Conduct frequent facility rounds to identify and address spills, trash, safety hazards, and policy violations while maintaining awareness of participant safety Assist with the setup and breakdown of sports equipment, programs, leagues, tournaments, and special events Perform daily operational tasks, including opening and closing procedures, cleaning windows, floors, courts, and turf, organizing equipment, completing shift checklists, and gathering, washing, drying, and folding towels Provide information about facility programs and schedules, assist guests with registrations, and direct visitors throughout the facility Monitor visitor access and maintain awareness of facility security Answer phones, respond to inquiries, and route calls or messages as needed Receive and organize mail and deliveries Help identify operational needs, proactively address them, and communicate facility concerns to leadership as appropriate Assist the Guest Services Supervisor by helping ensure daily operational and shift responsibilities are completed efficiently and consistently Collaborate with team members and other departments to support overall facility operations and deliver an exceptional guest experience Support other department and facility needs as needed What Makes You a Great Fit: Flexible availability to work open shifts MondayThursday from 8:30 a.m. 4:30 p.m. and FridaySunday from 8 a.m. 2 p.m. High school diploma or GED preferred but not required At least 6 months of experience in customer service, retail, hospitality, recreation, or another similar environment Take pride in maintaining a clean, organized, and guest-ready facility while delivering exceptional customer service Demonstrate initiative, take ownership of responsibilities, and effectively prioritize work with minimal supervision Detail-oriented with exceptional verbal and written communication skills Reliable, self-motivated, and able to work independently while collaborating effectively with a team An enthusiastic, energetic, and attentive personality! What You'll Get as a Member of Our Team: Competitive pay at $15-17.75 per hour Holiday premium pay (time and a half for designated holidays worked) Complimentary membership to HCI Sports & Fitness Opportunities for growth and advancement A fun, supportive work environment within an active, community-focused organization