Logistics Lead, CCA Task Force

Job Description

The Role

The Logistics Task Force Lead is the logistics strategy and execution lead for the Customer Care and Aftersales (CCA) Task Force, helping resolve the most significant part-availability issues affecting customers. This high-visibility role translates task force priorities into practical logistics plans, identifies risks to critical parts, coordinates cross-functional recovery actions, and drives expedited movement of individual parts when needed. The work has a direct connection to vehicle availability, customer experience, service parts cases, buybacks, and business results.

What You’ll Do

• Translate task force priorities into logistics strategy, operational plans, and an execution cadence for critical-part recovery.

• Review critical parts, shortages, open risks, and active expedites; prioritize issues based on vehicle, customer, and business impact.

• Coordinate recovery actions across task force leadership, CCA, supply chain, materials management, plant operations, manufacturing, suppliers, purchasing, transportation, logistics, warehousing, and freight or expedite providers.

• Drive the expediting of individual parts when required, including arranging or managing expedited movement and coordinating the actions needed to recover availability.

• Evaluate expedite decisions with Finance and other business partners when customer impact, SPAC exposure, buyback risk, or business tradeoffs are involved.

• Follow up on commitments, remove roadblocks, establish clear ownership, and drive actions to closure by committed dates.

• Communicate status, risks, recommendations, and recovery progress to CCA leadership, senior stakeholders, and cross-functional partners.

• Analyze recurring issues, identify root causes and patterns, and standardize recovery actions to prevent repeat problems.

• Improve logistics prioritization, visibility, escalation routines, and reporting of actions and results.

• Support additional CCA logistics initiatives and strategy improvements while delivering measurable progress in critical-part recovery, service parts cases, and buyback prevention.

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in business, operations, or related fields.

• 5+ years' of experience in logistics, operations, strategy & planning, or data analysis.

• Experience analyzing data to identify risks, prioritize actions, or evaluate results.

• Ability to travel up to 15%.

• Proficiency in Google Workplace, including data analysis, reporting, and visualization tools.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Prior experience in the automotive industry.

• Proficiency with Databricks or Power BI.

• Strong quantitative and analytical capabilities applied to logistics, supply chain, or operational problems.

• Business acumen and the ability to connect logistics decisions to customer and business impact.

• Experience leading through influence and coordinating cross-functional partners without relying solely on direct authority.

• Executive communication skills, including the ability to provide clear status, risk, and recommendation updates to leadership.

• Ability to build trust, communicate transparently, and maintain accountability in a fast-paced, collaborative environment.

• Ability to make sound recommendations with incomplete, changing, or conflicting information.

• Persistence, calm judgment under pressure, and comfort working through ambiguity.

• A continuous-improvement mindset focused on durable solutions, proactive risk identification, and reducing reliance on emergency actions.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

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